Kara Gonzalez
Ventura,CA
Summary
Accomplished retail manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
18
18
years of professional experience
Work History
Experience Manager
Ulta Beauty
Oxnard, CA
08.2022 - Current
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development. Increased salon revenue by $100k.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Assistant Store Manager
Sephora
Ventura, CA
02.2019 - 08.2022
- Coached 20 beauty advisors in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Directed promotion and brand loyalty efforts to build direct relationships with customers. Exceeded credit card target with 1.82 vs 1.7.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Store Manager
Janie And Jack
Santa Barbara, CA
12.2018 - 01.2019
- Optimized store displays and appearance via strategic merchandising.
- Created employee schedules to align coverage with forecasted demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Mentored team members to enhance professional development and accountability in workplace.
Store Manager
True Religion Brand Jeans
Century City, CA
02.2012 - 02.2016
- Hired, trained and supervised retail team members bringing in $1.2 million in annual revenue.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Coached sales associates on product knowledge by using wide variety of training tools.
STORE MANAGER
Michael Stars
Santa Barbara, CA
05.2008 - 02.2012
- Responsible for all store operational aspects including meeting sales goals, managing payroll, sales and merchandise reports, inventory management and assisting buying department with store planning
- Measured marketing program effectiveness via regular monitoring of KPIs.
- Helped develop opportunities of seasonal programs and marketing programs to achieve retail needs and maximize sell-through.
- Collaborated with merchandising team on creating differentiated in-store experiences through unique merchandising and collateral opportunities.
STORE MANAGER
The Body Shop
Santa Barbara, CA
09.2006 - 02.2008
- Coached team of 10 sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
Certificate - Esthetics
Santa Barbara City College Cosmetology
Santa Barbara, CASkills
- Customer Service Management
- Multitasking and Prioritization
- Verbal and Written Communication
- Human Resources Oversight
Timeline
Experience Manager
Ulta Beauty
08.2022 - Current
Assistant Store Manager
Sephora
02.2019 - 08.2022
Store Manager
Janie And Jack
12.2018 - 01.2019
Store Manager
True Religion Brand Jeans
02.2012 - 02.2016
STORE MANAGER
Michael Stars
05.2008 - 02.2012
STORE MANAGER
The Body Shop
09.2006 - 02.2008
Certificate - Esthetics
Santa Barbara City College Cosmetology