Kara Hinzie
Director Operations & Wellness Coach
Cedar Rapids,IA
Summary
Forward-thinking team leader with 20 years of expertise in operating departments efficiently, develop people, and build relationships. Has demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Successful background matching employees with roles for maximum performance and retention. Proactive individual focused on continuous improvement and change management.
Also, certified in Health and Wellness coach for individuals and teams. Specialized in improving mental health and overall well-being. Passionate about improving food insecurities through education and volunteer work.
Overview
11
11
years of professional experience
10
10
Certifications
Work History
Director of Operations
CRST Dedicated Services East
01.2020 - Current
- Manages 90+ office team members across 5 departments, resulting in approximate $120M in annual revenue.
- Oversees day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Keeps up-to-date with industry trends and identified areas of opportunity to drive improvements.
- Set team and individual KBO's/KPI's and provided regular, actionable feedback.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Manages P&L and utilized operational resources.
- Achieves team goals through formalized training plans, coaching and performance management.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
Manager of Operations
CRST Dedicated Services East
03.2019 - 01.2020
- Provided exceptional customer service to Caterpillar, increasing customer on time delivery from 85% to 97%.
- Devised processes to boost long-term business success and increase profit levels.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Assisted in recruiting, hiring and training of team members.
Driver Manager
CRST Expedited
08.2014 - 03.2019
- Recruited, trained and assessed 100+ drivers and qualifications of each as per driving laws
- Coordinated with drivers to organize timely pickup and delivery.
- Addressed driver communications and provided required data to drivers.
- Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Counseled drivers on violations of company policy or service standards to improve performance.
Sales Manager
Best Buy
12.2012 - 08.2014
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Organized promotional events and interacted with community to increase sales volume.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Supervised sales team of ~75 people, stepping in to support employees and deliver smooth sales processes for clients.
Education
Associate of Arts - Graphic Communications
Kirkwood Community College
Cedar Rapids, IA 01.2008 - 2010.05
Certified Health & Wellness Coach -
YogaMedCo
Online 01.2022 - 05.2022
Skills
Goal Establishment and Monitoring
Certification
Creating Accountability and Productivity in the Workplace
Timeline
Certified Team Well-Being Coach
08-2022
Certified Yoga Coach
08-2022
Certified Integrative Health Coach, YogaMedCo
04-2022
Stanford Introduction to Food and Health
02-2022
Certified Health & Wellness Coach -
YogaMedCo
01.2022 - 05.2022
Dale Carnegie - Delivering Promises: Building Relationships & Momentum
09-2020
Science of Well-Being - Yale University
05-2020
Director of Operations
CRST Dedicated Services East
01.2020 - Current
Certified CPR/AED
10-2019
Lean Process Improvement
08-2019
Manager of Operations
CRST Dedicated Services East
03.2019 - 01.2020
Creating Accountability and Productivity in the Workplace
02-2019
Effective Communication in the Workplace
02-2019
Driver Manager
CRST Expedited
08.2014 - 03.2019
Sales Manager
Best Buy
12.2012 - 08.2014
Associate of Arts - Graphic Communications
Kirkwood Community College
01.2008 - 2010.05
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