Summary
Overview
Work History
Education
Skills
Timeline
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Kara Nickles

Splendora,TX

Summary

Hardworking, compassionate, and reliable pre-nursing student with extensive background in customer service looking to start a career in healthcare.

Overview

8
8
years of professional experience

Work History

Customer Service Associate

Lowe's
Kingwood, TX
06.2024 - Current
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Answered phone calls from customers promptly and courteously.
  • Maintained knowledge of current sales promotions and new product releases.

Cashier

The Home Depot
Rockford, IL
04.2023 - 02.2024
  • Greeted customers and helped them to navigate the store.
  • Operated cash register or POS system to receive payment by cash, check, and credit card. Maintained appropriate cash levels in register.
  • Processed sales transactions to prevent long customer wait times.
  • Answered product questions and customer inquiries with up-to-date knowledge of sales, store promotions, and store policies and procedures.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Ensured compliance with all safety regulations within the store environment.

Slot Attendant

Molly's Gaming and Deli
Roscoe, IL
07.2020 - 11.2020
  • Greeted customers and provided them with information about the gaming machines. Ensured that all players had valid identification before playing any game.
  • Monitored customer behavior and notified police if necessary.
  • Assisted customers in understanding how to use different types of gaming machines.
  • Performed routine maintenance and monitoring of gaming machines, such as cleaning. Inspected gaming machines for malfunctions or tampering, and reported issues to supervisors immediately.
  • Assisted customers by contacting the appropriate terminal operators, documenting information, and resolving their concerns.
  • Received orders from patrons for beverages, snacks, or other items and delivered them promptly.
  • Maintained a clean, safe, and organized workspace.

Cashier

Countryside Markets
Durand, IL
01.2017 - 08.2020
  • Operated cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card, or automatic debit. Counted and balanced cashier drawers.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Assist customers by providing information and resolving their complaints.
  • Assisted customers over the phone regarding store operations, product information, and order placement.
  • Performed other duties as assigned by management.

Education

Some College (No Degree) - Liberal Arts And General Studies

Rock Valley College
Rockford, IL

Skills

  • POS Systems
  • Cash Handling
  • Payment Processing
  • Drawer Balancing
  • ID Verification
  • BLS CPR

Timeline

Customer Service Associate

Lowe's
06.2024 - Current

Cashier

The Home Depot
04.2023 - 02.2024

Slot Attendant

Molly's Gaming and Deli
07.2020 - 11.2020

Cashier

Countryside Markets
01.2017 - 08.2020

Some College (No Degree) - Liberal Arts And General Studies

Rock Valley College

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Kara Nickles