Summary
Work History
Education
Skills
Timeline
Generic

Kara Nolan

Lewisburg,TN

Summary

Medical Records Specialist with extensive experience in medical records management and HIPAA compliance. Proven track record in enhancing patient care through meticulous records organization and effective communication. Significant experience in managing patient information and ensuring data accuracy. Adept at utilizing electronic health record systems and safeguarding patient confidentiality. Strong focus on teamwork and adaptability, consistently meeting organizational goals and supporting colleagues. Known for reliability, effective communication, and results-driven mindset.

Skilled in organizing, validating and transferring records. Learns new programs, systems and policies quickly to maximize contributions.

Work History

Medical Records Specialist

MRMC
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Maintained patient records in compliance with security regulations.
  • Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
  • Kept accurate log of requests for medical information and records.
  • Developed efficient workflows for data entry tasks, enhancing overall productivity within the department.
  • Maintained patient confidence by keeping patient records information confidential.
  • Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
  • Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
  • Maintained relationships with medical providers, suppliers, and reporters.
  • Maintained compliance with HIPAA regulations through thorough staff training and continuous monitoring of security protocols surrounding patient data management.
  • Implemented a robust document retention policy, ensuring that all legal requirements related to long-term storage were met efficiently while minimizing storage costs for the organization.
  • Reduced errors in documentation by establishing strict quality control measures and conducting regular audits of medical records.
  • Addressed discrepancies in medical coding promptly, liaising with relevant parties to rectify errors and maintain accurate billing information.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Supported medical staff by providing organized and accurate medical records.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Responded to patient inquiries to provide information and details of medical records.
  • Tracked and monitored requests for medical records release.
  • Input data into computer programs and filing systems.

Medical Office Manager

Dr. Suellen Lee MD
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
  • Addressed and remedied all patient or team member issues.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
  • Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
  • Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
  • Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
  • Assisted with regulatory issues such as compliance.
  • Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
  • Developed close working relationships with front office and back office staff.
  • Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
  • Enhanced team morale and reduced turnover through development of comprehensive staff recognition program.
  • Reduced no-show rates by introducing reliable appointment reminder system.

Business Office Associate

WMC
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Developed correspondence letters, memos, and emails.
  • Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
  • Reviewed invoices, payment requests, and expense reimbursements prior to approval.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Streamlined office processes by implementing efficient filing systems and organizational strategies.
  • Collaborated with coworkers to develop innovative solutions for improving overall office efficiency.
  • Safeguarded company assets through diligent tracking of equipment usage, maintenance records, and insurance policies.

Education

Diploma - General Studies

Columbia Academy
Columbia, TN
05.1997

Skills

  • Medical records management
  • Insurance verification
  • Medical office procedures
  • Medical records filing
  • Records request handling
  • Telephone etiquette
  • Medical office administration
  • Records organization
  • Medical records auditing
  • Medical information release
  • Medical records storage
  • Office administration
  • Account management
  • Health information systems
  • Medical terminology
  • EMR / EHR
  • HIPAA compliance
  • Procedural coding
  • Document scanning
  • Payment collection
  • Information verification
  • Transcription
  • Medical billing and coding
  • Medical records conversion
  • Medical terminology proficiency
  • Records pulling
  • Records filing
  • Processing of subpoenas

Timeline

Medical Records Specialist

MRMC

Medical Office Manager

Dr. Suellen Lee MD

Business Office Associate

WMC

Diploma - General Studies

Columbia Academy
Kara Nolan