Kara Woody
Hurricane,WV
Summary
Excellent in customer service and insurance claims processing. Recognized for enhancing patient flow efficiency and driving marketing initiatives that boosted patient acquisition. Strong attention to detail and time management skills ensure seamless operations and exceptional client experiences.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Simpson Dental Associates
Charleston, WV
06.2022 - 11.2026
- Managed daily appointment scheduling to optimize provider calendars, reduce gaps, and improve patient flow efficiency.
- Processed daily and monthly financial transactions, ensuring accurate recordkeeping and balanced reports.
- Prepared and submitted dental insurance claims, verifying coverage and following up to ensure timely reimbursements.
- Served as primary point of contact for patient scheduling inquiries and billing questions, delivering professional and patient-focused service.
- Led marketing efforts to increase patient acquisition and retention, supporting brand growth and community visibility.
- Managed social media and promotional initiatives to strengthen online presence and patient engagement.
- Assisted in developing campaigns and referral strategies to drive new patient appointments.
Front Desk Receptionist
Luxe Cosmetics
Charleston, WV
08.2021 - 05.2022
- Greeted and assisted clients, providing exceptional customer service in a fast-paced environment.
- Managed multi-line phone systems, efficiently routing calls to appropriate departments.
- Scheduled appointments, coordinating with team members to ensure optimal client experience.
- Maintained organized front desk area, enhancing accessibility and professionalism for visitors.
- Assisted in inventory management by tracking product availability and restocking supplies as needed.
- Handled client inquiries and complaints professionally, contributing to positive resolution and customer satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Manager
Seventh Boutique and Beauty Bar
South Charleston, WV
03.2019 - 04.2021
- Promoted to become the first Customer Service Manager, developing customer experience standards that strengthened brand reputation and client retention.
- Applied marketing principles to enhance in-store customer journey, increasing repeat business and overall satisfaction.
- Redesigned and modernized salon service menus to align with brand identity, improve upselling opportunities, and drive service revenue.
- Managed and contributed to the company’s Facebook presence, creating engaging content to increase brand awareness and online engagement.
- Assisted with promotional campaigns and in-store marketing initiatives to attract new clientele.
- Conducted informal market research by gathering customer feedback to improve services and marketing strategies.
- Completed a Marketing internship while earning a degree in Marketing, gaining hands-on experience in branding, digital engagement, and customer behavior analysis.
Front Office Manager
Douglas Properties
Charleston, WV
08.2019 - 02.2021
- Managed daily operations for residential properties, ensuring efficient rent collection and accurate payment processing.
- Processed and recorded rent payments, maintaining organized financial records and tenant accounts.
- Coordinated and conducted property inspections to ensure compliance with safety and maintenance standards.
- Monitored and tracked monthly, quarterly, and annual tax obligations to ensure timely payments and regulatory compliance.
- Prepared and filed legal documents with the court as needed for property-related matters.
- Performed move-in, move-out, and routine home inspections to assess property conditions.
- Served as primary point of contact for tenants, resolving maintenance issues and addressing concerns promptly.
- Managed company finances using QuickBooks, including paying monthly expenses and processing employee payroll.
- Oversaw budgeting and expense tracking to maintain financial efficiency across properties.
Clerk
Tanfastiq
Elkview, WV
08.2015 - 11.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate inventory records and assisted in stock replenishment.
- Supported team by organizing documents and managing filing systems.
- Communicated effectively with customers to resolve inquiries and ensure satisfaction.
- Assisted in training new staff on company policies and procedures.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Education
High School Diploma -
Herbert Hoover High School
Clendenin, WVSkills
Customer service
Attention to detail
Time management
Listening skills
Telephone etiquette
Insurance claims
Marketing Management
On time
Data entry
Scheduling
Hospitality services
Timeline
Front Desk Receptionist
Simpson Dental Associates
06.2022 - 11.2026
Front Desk Receptionist
Luxe Cosmetics
08.2021 - 05.2022
Front Office Manager
Douglas Properties
08.2019 - 02.2021
Manager
Seventh Boutique and Beauty Bar
03.2019 - 04.2021
Clerk
Tanfastiq
08.2015 - 11.2017
High School Diploma -
Herbert Hoover High School