Kara Cunningham

• Coordinate with customers
• Quoting and scheduling loads via calls, texts, emails.
• Giving dates and changing dates as requested by customers, as well as following up to make sure we have all of the pick up and delivery info days prior to picking up.
• Following up with delivery customers the day prior to delivery to make sure all info we have on our schedule is correct, via phone call or text message.
• Coordinate with drivers to complete scheduled loads for the day.
• Sending driver schedules weekly.
• Sending load info for the day, checking drivers in at certain depots and sending lists to drivers for their pickups.
• Troubleshooting all problems in regard to picking up at depots and dropping at delivery locations (bad bookings, bad containers, waiting too long, etc.)
• Checking in and out with drivers throughout the day to make sure deliveries are made timely. Drivers should text when arriving and when leaving for the day as well.
• Making sure all info is filled in properly on all pods and paperwork, as well as matching container pictures to pods.
• Sending pod and grounded container picture to customers to ensure we are paid timely for the move.
• Following up with any other information customers may request.
• Sending load count every Monday

• Send driver load information for daily container drays.
• Follow up with any and all load information for empty or loaded rail billing.
• Sending driver to correct locations to terminate equipment.
• Following up with delivery customers for certain delivery times and days for drivers.

• Send driver load information for deliveries
• Route the drivers to their next loads based off of current deliveries
• Collect all load information to rail bill loaded containers.
• Direct drivers to correct depots to terminate empty containers.

• Checked drivers in and out of the system to pick up any empty equipment.
• Work closely with lift operators to load drivers with correct containers.
• Reconcile reports to make sure all equipment is checked in without typos, as well as into correct customer accounts.
• Work closely with storage customers to give equipment out as well as make sure bookings, redeliveries, ect. are all on file.
• Update repaired units to show as available in inventories so they are up to date
• Instruct drivers where to go to pick up equipment.
• Sometimes out gate drivers with empty equipment

Settlement Duties

• Collect and sort driver paperwork daily
• Scan proper documents into load files
• Match and complete driver settlements for the week
• Distribute settlement statements to each driver in the fleet.

Equipment Control/M&R Duties

• Check drivers in to pick up empty equipment
• send drivers to correct areas to pick up equipment
• work closely with lifters to ensure drivers are being loaded with correct size, type, account of equipment.
• work closely with customers to make sure bookings, redeliveries, and ect are on file.

Driver Settlement Duties

• Collect and sort driver paperwork daily
• Scan proper documents into load files
• Match and complete driver settlements for the week
• Distribute settlement statements to each driver in the fleet.

Equipment Control/M&R Duties

• Manually input in and out gate information of any and all trucks that picked up or dropped off storage containers
• Run and reconcile daily reports for the gate moves
• Enter bad order equipment write ups into the M&R estimate system
• Send bad order estimates to customers for approval on repairs
• Enter approvals into the system so that equipment could be repaired at the shop
• Enter approved equipment on a shop list so that switcher drivers could pull things to the shop for repairs.