Karalee Ptak
Menomonee Falls,WI
Summary
Detail-oriented administrative and customer service professional with experience in call handling, customer records, and office coordination. Supported customers, entered orders, and resolved billing and shipping questions with accuracy. Bring strong teamwork and dependable service across fast-paced environments.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Customer Service Representative
Surgi-Vet
Waukesha, Wisconsin
10.2005 - 03.2006
- Resolved shipping, billing, and product inquiries through effective communication, ensuring customer satisfaction.
- Addressed shipping, billing, and product questions with clear communication, enhancing customer experience.
- Supported customer calls for veterinary surgical product questions at Surgi-Vet.
- Entered orders for clinics, hospitals, and distributors using company systems.
- Recorded customer details and order data in internal files.
- Entered customer details and order information into internal records.
- Coordinated with warehouse teams on inventory management, packing, and delivery updates to support timely order fulfillment.
Hairstylist
Frank Gironda Salon
Naperville, Illinois
05.2001 - 09.2005
- Provided precision haircuts, color services, and styling for salon guests at Frank Gironda Salon.
- Consulted with clients to recommend cuts, color formulas, and finish styles.
- Maintained clean stations, sanitized tools, and upheld Frank Gironda Salon standards.
- Scheduled appointments and coordinated service flow with front desk staff.
Administrative Assistant
Progress Software Corporation
Oak Brook, Illinois
03.1997 - 05.2003
- Coordinated calendars, meetings, and travel for software leadership teams.
- Prepared reports, presentations, and meeting materials using Microsoft Office tools.
- Tracked invoices, purchase orders, and office expenses to streamline administrative workflows.
- Managed inventory of office supplies to ensure adequate stock levels., vendor requests, and front desk support tasks.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Drafted written correspondence, including letters, memos, reports, and emails for management staff.
- Assisted with planning special events by arranging catering, securing venues, and ordering promotional materials to enhance event execution.
- Created travel arrangements and distributed travel details to appropriate personnel.
Education
Hair Professionals Academy
Wheaton, IL06-2003
Some College (No Degree) -
College of DuPage
Glen Ellyn, ILSkills
- Order processing
- Call handling
- Billing inquiries
- Shipping management
- Inventory management
- Customer database
- Customer service
- Attention to detail
- Strong teamwork
Certification
- Cosmetology License
Timeline
Customer Service Representative
Surgi-Vet
10.2005 - 03.2006
Hairstylist
Frank Gironda Salon
05.2001 - 09.2005
Administrative Assistant
Progress Software Corporation
03.1997 - 05.2003
Hair Professionals Academy
Some College (No Degree) -
College of DuPage