Karamoko Toure
New York,USA
Summary
Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in Tech . Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Attendant
Parking Systems
New York, NY
02.2026 - Current
- Managed parking operations, ensuring efficient flow and compliance with regulations.
- Trained and mentored new staff on operational procedures and customer service standards.
- Developed strategies to enhance customer satisfaction while maintaining safety protocols.
- Coordinated daily scheduling of attendants to optimize coverage during peak hours.
- Resolved customer inquiries and complaints effectively, enhancing overall service quality.
- Monitored equipment functionality, reporting issues promptly for timely maintenance actions.
- Analyzed workflow processes, identifying areas for improvement to increase operational efficiency.
- Collaborated with team members to improve overall service quality and guest experience.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
Front-Line Associate
Gassama .Inc
Bamako, ML
05.2024 - 09.2025
- Oversaw money transfer operations, ensuring adherence to all relevant regulatory standards.
- Managed cash handling processes and transaction records to reduce discrepancies and enhance operational efficiency.
- Managed end-to-end processing of domestic and international money transfers, ensuring compliance with regulatory standards.
- Executed customer identification verification processes to ensure compliance with KYC regulations.
- Performed regular evaluations and audits to ensure adherence to anti-fraud regulations and mitigate risks.
- Refined operational processes to improve overall customer service experience.
- Guided new associates in mastering efficient workflow practices through structured training and mentorship initiatives.
- Coordinated efforts with team members to optimize product accessibility and increase visibility in the market.
- Managed daily operational activities to maintain compliance with established safety protocols and organizational standards.
Senior Valet Supervisor
DTS TRANSPORTATION
New York, NY
09.2020 - 02.2024
- Promptly greeting guests with a welcome message
- Opening vehicle doors for guests and aiding in the removal of luggage and personal belongings
- Driving vehicles to designated areas and safely parking them
- Recording parking spots and placing guests' keys in a safe location
- Retrieving vehicles when guests are ready to leave
- Directing traffic in the valet area and sometimes in parking lots
- Helping guests secure taxis or find their rideshare vehicles
- Giving directions to guests as needed
- Supervised valet team, ensuring efficient vehicle handling and customer satisfaction.
- Trained staff on best practices for parking procedures and guest services.
- Implemented workflow improvements that enhanced operational efficiency and reduced wait times.
- Coordinated daily schedules, aligning staff resources with peak service demands.
- Monitored parking lot operations, ensuring compliance with safety protocols and regulations.
- Developed training materials to enhance employee knowledge of vehicle management systems.
- Supervised valet team members for improved productivity and adherence to company policies.
- Managed inventory control, maintaining adequate supplies for efficient operations .
Uber Eats Driver / GrubHub/ - Part-Time
Uber Eats
New York, NY
07.2019 - Current
- Drive to restaurants, pick up food orders, and ensure food matches what was ordered
- Drive ordered food to customer residences and offices, delivering orders either to the customer's door or meeting customers on a curbside outside of the delivery location.
- Navigated efficiently using mapping tools to optimize delivery routes and reduce wait times.
- Delivered food orders promptly, ensuring customer satisfaction and adherence to quality standards.
- Maintained cleanliness and organization of delivery equipment for safety and efficiency.
Cashier and Customer Service
La Coccinelle Express Market
Paris
11.2018 - 05.2019
- Guided customers through product and service inquiries to ensure informed purchasing decisions.
- Oversaw customer complaint resolution processes. Managed the opening of new customer accounts. Facilitated customer enrollment in designated services. Directed the handling of product orders. Maintained detailed customer records. Compiled and analyzed reports on products and services.
- Executed transaction processing with precision using point-of-sale systems to uphold cash handling accuracy.
- Facilitated customer support by delivering product information and addressing inquiries efficiently.
- Managed customer transactions efficiently, ensuring accurate processing and timely service via POS systems.
- Executed cash register operations, guaranteeing accurate cash management and timely reconciliation.
Education
A.A.S. - Computer And Information Systems
BMCC (Borough of Manhattan Community College)
New York, NY05-2026
Language - EASL
CUNY Language Immersion Program (CLIP)
New York, NY12-2020
High school or equivalent -
Mali Printemps
Bamako07-2018
Skills
- Multitasking
- Being Punctual
- Bilingual
- Computer Skills
- Packaging
- Time management
- Customer service
- Valet Parking
- Delivery Driver Experience
- Load & Unload
- Driving
- Warehouse Experience
Languages
French - Fluent
Native or Bilingual
English
Limited Working
Timeline
Attendant
Parking Systems
02.2026 - Current
Front-Line Associate
Gassama .Inc
05.2024 - 09.2025
Senior Valet Supervisor
DTS TRANSPORTATION
09.2020 - 02.2024
Uber Eats Driver / GrubHub/ - Part-Time
Uber Eats
07.2019 - Current
Cashier and Customer Service
La Coccinelle Express Market
11.2018 - 05.2019
A.A.S. - Computer And Information Systems
BMCC (Borough of Manhattan Community College)
Language - EASL
CUNY Language Immersion Program (CLIP)
High school or equivalent -
Mali Printemps