Kareem Allen
Marina,CA
Summary
Adept at delivering exceptional costumer service. I leveraged my problem-solving and time management skills at Spanish Bay, enhancing guest satisfaction. Skilled in POS systems and effective team collaboration. Isignafically contributed to streamlining operations and maintaining high safety standards,demonstrating a flexible and result driven approach
Overview
1
1
Certification
Work History
Front Desk Receptionist
Pebble Beach Resorts
Pebble Beach, CA
04.2024 - Current
- Ensured customers felt valued and appreciated through friendly interactions.
- Responded to customer inquiries via phone, email, and in person.
- Maintained accurate record of cash transactions and effectively balanced the register at the close of every shift.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Ensured a tidy and well-maintained appearance of the lobby and common areas by replenishing supplies and attending to plants.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Verified customer credit to establish payment method for accommodations.
- Maintained records of customer interactions and transactions, recording details of inquiries, complaints and comments.
Education
High School Diploma -
Marina High School
Marina, CA05-2024
Skills
- Customer Service
- Cash Handling
- Email and telephone decorum
- Team Collaboration
- Performance Improvement
- Issue handling
- Listening Skills
- Skilled in Microsoft
- Fluent in Spanish and English
- Jobsite Safety
- Strong Work Ethic
- Flexible and Adaptable
Certification
- CPR/AED Certified
- First aid Certified
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Front Desk Receptionist
Pebble Beach Resorts
04.2024 - Current
High School Diploma -
Marina High School
- CPR/AED Certified
- First aid Certified
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