Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kareem Coles

Baltimore,MD

Summary

Proven leader and adept learner, I excelled at Amazon by enhancing staff development and productivity through targeted learning solutions, boosting internal hiring by notable percentages. My expertise in training facilitation and peer mentoring, coupled with a knack for adapting to new technologies, drove significant improvements in company retention and productivity rates.

Overview

6
6
years of professional experience

Work History

Learning Ambassador

Amazon
10.2024 - Current
  • Maintained clean, organized and professional work environment.
  • Maintained knowledge of current promotions and product features.
  • Learned and adapted quickly to new technology and software applications.
  • Proven ability to learn quickly and adapt to new situations.
  • Communicated product value, quality, and style to educate and entice potential customers.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [Number]%.
  • Established and maintained quality control standards.
  • Provided coaching and mentoring to employees.
  • Developed and implemented successful onboarding program.
  • Worked with vendors to customize courseware to accommodate business needs.
  • Used [Software] to design training for [Type] employees and increase company retention and productivity rates [Number]%.

Sortation Associate

Amazon
11.2023 - Current
  • Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.
  • Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
  • Moved pallets and packing material to designated vacant storage areas for operational safety.
  • Lifted [Number]+ pounds using safety lifting belt.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Maintained high level of confidentiality with mail items in line with regulations.
  • Labeled, weighed and processed mail and packages for efficient distribution.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Proved successful working within tight deadlines and a fast-paced environment.

Direct Support Professional Caregiver

Creative Options
08.2021 - 07.2023
  • Helped clients manage money, pay bills, and shop for groceries or personal items.
  • Assisted patients with self-administered medications.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Sales Associate

Capital Meats
01.2019 - 12.2021
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

High School Diploma -

Benjamin Franklin High School At Masonville Cove
Baltimore, MD

No Degree - Business Management

The Community College of Baltimore County
Catonsville, MD

Skills

  • Peer Mentoring
  • Adaptive Learning
  • Online learning platforms
  • Group and individual instruction
  • Product Demonstrations
  • Training facilitation
  • Demonstrator Training
  • Strategic Planning
  • Team Leadership
  • Creative Thinking
  • Computer Operation
  • Active Listening
  • Critical Thinking
  • Load Planning
  • Warehouse Safety
  • Order Picking
  • Package handling
  • Pallet Jack Operation
  • Barcode scanning
  • Shipment Preparation
  • Handling and sorting mail

Timeline

Learning Ambassador

Amazon
10.2024 - Current

Sortation Associate

Amazon
11.2023 - Current

Direct Support Professional Caregiver

Creative Options
08.2021 - 07.2023

Sales Associate

Capital Meats
01.2019 - 12.2021

High School Diploma -

Benjamin Franklin High School At Masonville Cove

No Degree - Business Management

The Community College of Baltimore County

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Kareem Coles