Kareem Washington
Lewisville,TX
Summary
Licensed Texas All-lines adjuster with proven track record in thorough investigation, accurate assessment, and effective negotiation. Strong collaborator focused on team success with an adaptable approach to changing environments. Expertise in customer communication, claims processing, and conflict resolution, to delivering fair evaluations and excellent service while gaining hands-on industry experience.
Overview
10
10
years of professional experience
Work History
Physical Damage Ajuster
GEICO
09.2025 - Current
- Inspeted vehicle damages and prepared accurate repairs estimates in CCC One in accordance with GEICO guideline and indusrty standard.
- EvaluateInspected vehicle damages and prepared accurate repair estimates in CCC One in accordance with GEICO guidelines and standards.ine and line and
- Investigated claim discrepancies by analyzing evidence and interviewing relevant parties.
- Collaborated with legal teams to resolve complex cases, enhancing overall case handling efficiency.
- Mentored junior adjusters on best practices, improving team performance, and knowledge sharing.
- Manage a high-volume caseload while meeting cycle-time, severity, and customer satisfaction goals.
- Reviewed and approved supplments, esuring all damages were necessasry, reasonable, and related to the loss.
Support Escalations Specialist
Washington Truck Lines, Inc.
10.2019 - 08.2025
- Develop performance dashboards that track customer satisfaction, manage expenses, and ensure compliance with federal freight delivery regulations.
- Investigate and resolve complex customer issues escalated from frontline support teams, ensuring timely and effective resolutions.
- Operate company vehicles as necessary to maintain adherence to industry standards.
- Handle booking and accounting responsibilities to support operational efficiency.
- Verify hazardous material product descriptions and resolve paperwork discrepancies.
- Managed office operations by adhering to company polices and procedures, ensuring timely and effective completion of task to meet established objectives.
OTR Driver
Knight Transportation
07.2018 - 10.2019
- Executed precise and punctual delivery of goods, verifying load accuracy and adherence to predetermined routes and schedules.
- Adhered to safety and Department of Transportation regulations, meticulously documented shipments, and optimized delivery processes through effective time management.
- Operated a diverse fleet of vehicles, including flatbeds, tankers, dry vans, and containers, showcasing versatility and adaptability.
- Skillfully navigated congested urban streets and expansive highway systems to maintain timely delivery commitments.
Redi-Mix Batch Operator
Port City Concrete
07.2016 - 06.2018
- Maintained a 95% early delivery rate for concrete orders, contributing to high customer satisfaction with timely service.
- Performed daily vehicle inspections to ensure compliance with safety protocols for material transport.
- Oversaw concrete production, ensuring product quality by conducting batch tests and adjusting raw materials as necessary.
Education
Associates Applied Science - Criminal Justice
Trident Technical College
North Charleston, SC05.2022
Class A Commercial Driver’s License - undefined
Premier Truck Driving School
Salt Lake City, UT01.2016
Automotive Technician - undefined
Garrett Academy of Technology
North Charleston, SC06.2012
Bachelor of Science - Civil Engineering
Liberty University
Lynchburg, VA07-2026
Skills
- Customer Service
- Risk Assessment
- Time Management
- Analytical Writing
- Microsoft Office Proficiency
- Conflict Resolution
- Workflow Improvements
- Self-Motivated
- Interpersonal Skills
- Record-keeping
- Presentation Skills
- Policy Compliance
- Risk Mitigation
- Travel Arrangement Coordinating
- Staff Leadership
- Proactive
- Confidentiality
- Case Management
- Detail-Oriented
- Strong Communication Skills
- Interact Effectively
- CCC One Platium Certified
Timeline
Physical Damage Ajuster
GEICO
09.2025 - Current
Support Escalations Specialist
Washington Truck Lines, Inc.
10.2019 - 08.2025
OTR Driver
Knight Transportation
07.2018 - 10.2019
Redi-Mix Batch Operator
Port City Concrete
07.2016 - 06.2018
Class A Commercial Driver’s License - undefined
Premier Truck Driving School
Automotive Technician - undefined
Garrett Academy of Technology
Associates Applied Science - Criminal Justice
Trident Technical College
Bachelor of Science - Civil Engineering
Liberty University