Kareisha Boswell
Westbury
Summary
Versatile professional with experience in investigations, quality assurance and client advocacy. Skilled in conducting interviews, assessing risk, and compiling accurate reports while ensuring compliance with policies and regulations. Strong communicator with proven ability to analyze complex information and resolve issues with fairness and integrity.
Overview
8
8
years of professional experience
Work History
Intake/Quality Assurance Specialist
Transitional Services of New York For Long Island INC./ Haven House Bridges
04.2025 - Current
- Monitor organizational processes to ensure compliance with internal policies, contractual obligations and regulatory requirements.
- Conduct regular audits and inspections to identify gaps, risks, and non-compliance issues.
- Review case files, documentation, and records to verify accuracy and adherence to standards.
- Collaborate with administrative staff to implement corrective action plans and process improvements.
- Assist in developing, updating, and enforcing compliance policies and procedures.
- Maintain accurate records of audits, corrective actions and follow-up reviews to demonstrate compliance.
- Conduct initial client interviews to gather demographic, financial and service-related information.
- Coordinate referrals and schedule appointments.
- Monitor pending applications and follow up with clients to obtain missing information.
- Maintain confidentiality of sensitive client information in compliance with HIPAA.
- Entered and maintained accurate records in electronic databases.
- Educate clients on available programs, services and required documentation for admission.
Child Protective Specialist
Administration for Children Services
05.2024 - 04.2025
- Maintained case records and legal documentation.
- Investigated reports of child abuse and neglect to ensure child safety and well-being.
- Conduct home visits, interviews, and assessments with children, families, and collateral contacts.
- Developed safety plans, service plans, and placement recommendations in alignment with agency and legal guidelines.
- Collaborated with law enforcement, schools, medical providers, and community agencies during investigations.
- Documented findings, case notes and recommendations in compliance with state and agency policies.
- Connected families with support services, such as counseling, substance abuse treatment, and housing resources.
- Monitored ongoing cases through regular follow-ups to assess progress and child safety.
Crime Victims Advocate
Safe Horizon
01.2023 - 05.2024
- Provided crisis intervention, emotional support and advocacy services to victims of crime.
- Assisted clients in understanding their rights and navigating the Criminal Justice System.
- Maintained accurate case notes, reports and confidential records in compliance with agency and legal standards.
- Collaborated with law enforcement, prosecutors and service providers to ensure victim-centered responses.
- Conducted outreach and education to raise awareness of victim rights and available services.
- Developed individualized safety plans tailored to the needs of victims and their families.
- Advocated for trauma-informed practices to improve outcomes for survivors.
Dining Room Supervisor
Arbors Assisted Living
07.2020 - 10.2022
- Supervised daily dining room operations to ensure a welcoming, safe and high-quality dining experience.
- Trained, scheduled and supervised dining staff to maintain excellent service standards and compliance with health regulations.
- Coordinated meal service with dietary staff to meet resident's nutritional needs, restrictions and preferences.
- Promoted resident-centered dining environment, fostering dignity, independence and social engagement.
- Monitored food quality, presentation, and portion control to align with facility standards and resident satisfaction.
Sales Associate
JC Penney
01.2018 - 01.2019
- Assisted customers by providing product knowledge, recommendations and personalized service to drive sales.
- Met and exceeded daily, weekly, and monthly sales goals through effective upselling and cross-selling techniques.
- Delivered exceptional service by creating a welcoming and engaging shopping environment.
- Collaborated with team members to achieve store performance targets and deliver excellent customer experiences.
Education
Master's degree - Criminal Justice
John Jay College of Criminal Justice
New York, NYBachelor's degree - Psychology
Long Island University Post
Greenvale, NYSome college (no degree) -
University of Bridgeport
Bridgeport, CTHigh school diploma or equivalent -
Westbury High School
Old Westbury, NYSkills
- Performance monitoring
- Policy and regulatory compliance monitoring
- Application audits
- Data collection
- Investigations
- Safety planning and crisis intervention
- Report writing
- Data entry and records management
- Case management
Accomplishments
- Developed and implemented corrective action plans that address compliance gaps and improved operational efficiency.
- Implemented performance improvement plans that strengthened employee performance and compliance with standards.
- Prepared detail case reports and documentation that contributed to successful court proceedings and policy compliance.
Timeline
Intake/Quality Assurance Specialist
Transitional Services of New York For Long Island INC./ Haven House Bridges
04.2025 - Current
Child Protective Specialist
Administration for Children Services
05.2024 - 04.2025
Crime Victims Advocate
Safe Horizon
01.2023 - 05.2024
Dining Room Supervisor
Arbors Assisted Living
07.2020 - 10.2022
Sales Associate
JC Penney
01.2018 - 01.2019
Master's degree - Criminal Justice
John Jay College of Criminal Justice
Bachelor's degree - Psychology
Long Island University Post
Some college (no degree) -
University of Bridgeport
High school diploma or equivalent -
Westbury High School
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