Karelys Vega
Hamden
Summary
Shift Lead with 3 years of experience in retail management, skilled in team leadership, customer engagement, and financial management. Proven ability to enhance operational efficiency and maintain high store standards. Adept at resolving conflicts and fostering a supportive environment for both customers and team members.
Skilled Recreational Leader with talent for planning activities. Energetic and driven leader bringing multi-year background in related roles. Ready to leverage experience and abilities to take on challenging new role.
Overview
4
4
years of professional experience
Work History
Bank Teller
Wells Fargo
Hamden
12.2024 - Current
- Researched customer inquires regarding their accounts using internal banking systems.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Developed strong relationships with customers to ensure repeat business.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Performed cash handling duties including counting currency, coins and checks.
Shift Lead
Walgreens
New Haven
08.2022 - 12.2024
- Company Overview: As a shift lead at Walgreens, it is my job to provide great customer service as well as take care of my team. I am a manager on my shifts whether it is opening or closing so I work with money and also get to interact with customers every day. I count the safe, drop bands of money, handle shipments, make sure the store is tidy and also try to give customers a safe space to be able to speak to me about any concerns or issues they might have had.
- Lead shift operations, ensuring customer satisfaction and team efficiency.
- Manage financial tasks, handle shipments, and maintain store standards.
- Serve as a point of contact for customer concerns.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
Shift Lead
Dairy Queen
North Haven
08.2021 - 08.2022
- Company Overview: At Dairy Queen I knew how to do a mix of everything which contained being on the register, taking orders, actually making orders whether it was for the kitchen or just ice cream, opening and closing as well as interacting with customers for specific orders or any questions they may have.
- Led shift operations, managed diverse tasks from order-taking to food preparation, and enhanced customer service, driving operational efficiency.
- Coordinated team efforts in register operations, order fulfillment, and store maintenance, fostering a cohesive work environment.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Assisted in the training of new employees.
Education
High School Diploma -
Hamden High School
Hamden06.2022
Skills
- Communication
- Managing Money
- Handling Interactions
- Team Leadership
- Time Management
- Problem Solving
- Customer Engagement
- Conflict Resolution
- Organizational skills
- Decision making
- Arts and crafts
- Child supervision
- Responsibility
- Age-appropriate activities
- Positive relationships
- Empathy and patience
- Creative mindset
- Creative and energetic
Languages
- English
- Spanish
Additional Information - Experience
- Walgreens, 87 Foxon St, New Haven, US, Shift Lead, Lead shift operations, ensuring customer satisfaction and team efficiency., Manage financial tasks, handle shipments, and maintain store standards., Serve as a point of contact for customer concerns.
- Dairy Queen, 59 Washington Ave, North Haven, US, Shift Lead, Led shift operations, managed diverse tasks from order-taking to food preparation., Enhanced customer service, driving operational efficiency., Coordinated team efforts in register operations, order fulfillment, and store maintenance.
Timeline
Bank Teller
Wells Fargo
12.2024 - Current
Shift Lead
Walgreens
08.2022 - 12.2024
Shift Lead
Dairy Queen
08.2021 - 08.2022
High School Diploma -
Hamden High School