Karen Andino Castillo
Herndon,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Manager
Skyzone Trampoline Park
08.2022 - 08.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Airport Customer Service Agent
Alaska Airlines
07.2017 - 08.2022
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
Education
No Degree - General Studies
Northern Virginia Community College
SterlingHigh School Diploma -
Herndon High School
Herndon06.2016
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
- Sales Techniques
- Customer Service
- Computer Skills
- Problem Resolution
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Manager
Skyzone Trampoline Park
08.2022 - 08.2024
Airport Customer Service Agent
Alaska Airlines
07.2017 - 08.2022
No Degree - General Studies
Northern Virginia Community College
High School Diploma -
Herndon High School
Similar Profiles
Zainab AlissaZainab Alissa
Operations & Events Manager at SkyZone Trampoline ParkOperations & Events Manager at SkyZone Trampoline Park
Manuel PinedaManuel Pineda
Sales Associate at Skyzone Trampoline ParkSales Associate at Skyzone Trampoline Park
Olivia A. GilesOlivia A. Giles
Birthday Party Host, Front Desk, Park Assistant at Skyzone Trampoline ParkBirthday Party Host, Front Desk, Park Assistant at Skyzone Trampoline Park
Samara ReillySamara Reilly
Trampoline Supervisor at SkyZone Trampoline ParkTrampoline Supervisor at SkyZone Trampoline Park
Liam BearLiam Bear
Intern at FCPSIntern at FCPS