Karen Cristina Antunez
Mebane,NC
Summary
Highly personable Customer Service Professional with administrative qualities experienced in account management, Able to network with public organizations and businesses to create successful partnerships. Skilled at problem solving and conflict resolution, and able to help encourage teamwork.
Experienced with managing access protocols and ensuring system efficiency. Utilizes strong problem-solving abilities to enhance data security and user experiences. Track record of collaborating with teams to meet organizational standards and adapt to changing requirements.
Overview
12
12
years of professional experience
Work History
Care Access Specialist
UNC Healthcare
Chapel Hill, NC
01.2021 - Current
- Cultivates and sustains positive working relationships with clients and staff
- Provides superior communication with an emphasis on courtesy
- Monitors the workflow of the office, administrative, and customer service employees to ensure adherence to quality standards, work deadlines, and proper procedures
- Mentors new employees coming in to help them become acclimated in order that they can perform their duties within the organization
- Monitors the production schedules and verify the quality and accuracy of all work performed
- Acts as a liaison to obtain pertinent information, resolving account discrepancies, processing write-offs reversals, adjustments and refunds
- Contributed to a positive work environment by actively participating in team meetings, sharing best practices, and providing constructive feedback when necessary.
- Monitored patient satisfaction, generating valuable feedback to inform ongoing process improvements and enhance the overall experience.
- Efficiently managed waiting lists for services with limited availability by prioritizing cases based on urgency and need.
- Collected data, input records, and protected electronic files.
- Scheduled appointments and meetings, organized materials and prepared rooms.
Insurance Specialist/HIPAA OFFICER
Eric Davis, PLLC
09.2016 - 01.2021
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained high standards of customer service by building relationships with clients.
- Researched and resolved routine and complex issues.
- Trained new hires on company policies and procedures, ensuring a seamless transition into the Insurance Specialist role.
Treatment Coordinator
Lane & Associates
Durham, NC
01.2015 - 09.2016
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Laid out potential payment plans for patients.
- Delivered excellent patient experiences and direct care.
Front Desk Patient Coordinator
Tarheel Family Dentistry
Durham, NC
08.2013 - 12.2014
- Maintained strict confidentiality of sensitive patient information while adhering to HIPAA regulations.
- Participated in ongoing training sessions to remain current on industry trends and best practices, ensuring the provision of optimal patient care.
- Gathered comprehensive medical histories from patients during intake processes, enhancing provider understanding of each individual''s needs.
- Coordinated appointments for multiple providers, ensuring timely and efficient scheduling of patient visits.
Education
Certificate -
Dental Assistant Training Center, Inc
10.2018
Diploma -
Jordan High School
Durham, NC06.2011
Skills
- Bilingual (Spanish & English)
- Time Management
- Team Player
- Excellent Verbal and Written Communication
- Organizational
- Detail Oriented
- Epic
- Eaglesoft
- Dentrix
- Customer support
- Security protocols
- Problem-solving skills
- Data entry
- Call center customer service
Locations
- Jordan High School, Durham, NC
- UNC Healthcare, NC
- Eric Davis, DDS, PLLC, NC
- Lane & Associates, NC
- Tarheel Family Dentistry, NC
Languages
Spanish
Native or Bilingual
Timeline
Care Access Specialist
UNC Healthcare
01.2021 - Current
Insurance Specialist/HIPAA OFFICER
Eric Davis, PLLC
09.2016 - 01.2021
Treatment Coordinator
Lane & Associates
01.2015 - 09.2016
Front Desk Patient Coordinator
Tarheel Family Dentistry
08.2013 - 12.2014
Diploma -
Jordan High School
Certificate -
Dental Assistant Training Center, Inc