Karen A. Ridenour
Calabash,NC
Summary
Healthcare and laboratory leader with a strong record in phlebotomy, lab workflows, and office support. Brings hands-on Labcorp systems knowledge, team coordination, complaint resolution, and quality-focused service that supports compliance, client relationships, and operational consistency.
Overview
35
35
years of professional experience
Work History
Phlebotomist
Labcorp
12.2013 - Current
- Delivered high-quality patient care, supporting efficient laboratory operations in high-volume healthcare settings.
- Perform specimen collection, processing, packaging and shipment while maintaining strict quality and compliance standards.
- Utilize Labcorp systems including Touch, LCA, Link and Epic-related workflows for test ordering and processing.
- Demonstrated comprehensive knowledge of Labcorp workflows, facilitating collaboration across multiple operational departments.
- Built strong relationships with physicians, nurses, office managers, and patients, serving as a reliable resource for laboratory services.
- Support drug screening, fingerprinting, cash sales and specialty testing services.
Phlebotomist
Frederick Memorial Hospital
01.2011 - 01.2013
- Executed pediatric and geriatric phlebotomy, managed laboratory order entry, prepared specimens, and provided customer service to facilitate accurate and timely sample processing.
- Collected venous and capillary specimens in Labcorp patient service centers
- Verified patient identity and matched requisitions before specimen collection
- Labeled, processed, and prepared specimens for laboratory testing
Unit Clerk
Fahrney Keedy Home and Village
01.2011
- Chart auditing, scheduling, coding support, physician coordination and administrative operations.
Phlebotomy Supervisor & Nursing Home Coordinator
Hagerstown Medical Laboratory
01.1996 - 01.2011
- Led phlebotomy teams, staffing, training, scheduling and performance management.
- Managed client relationships, complaint resolution, payroll administration and new account implementation.
- Conducted chart audits, printed reports, maintained client documentation and supported operational improvements.
Chart Reviewer & Nursing Home Coordinator
National Health Laboratory/Labcorp
01.1992 - 01.1996
- Reviewed charts, trained clients, accessioned specimens and coordinated nursing home services.
Education
Phlebotomy Certification -
Hagerstown Community College
Medical Secretary Certification -
Hagerstown Business College
Skills
- Leadership and Team Development; Client Relationship Management; Healthcare Sales Support; Labcorp Operations; ICD-9 and ICD-10 Coding; Laboratory Test Ordering; Physician Office Support; Customer Service Excellence; Training and Education; Payroll and Scheduling; Quality Assurance; HIPAA Compliance; Complaint Resolution; Medical Terminology
Custom
CPR Certified
Timeline
Phlebotomist
Labcorp
12.2013 - Current
Phlebotomist
Frederick Memorial Hospital
01.2011 - 01.2013
Unit Clerk
Fahrney Keedy Home and Village
01.2011
Phlebotomy Supervisor & Nursing Home Coordinator
Hagerstown Medical Laboratory
01.1996 - 01.2011
Chart Reviewer & Nursing Home Coordinator
National Health Laboratory/Labcorp
01.1992 - 01.1996
Phlebotomy Certification -
Hagerstown Community College
Medical Secretary Certification -
Hagerstown Business College