Karen Aziz
Staten Island,NY
Summary
Proactive Pharmacy Technician with extensive experience in medication dispensing, inventory management, and patient confidentiality. Skilled in enhancing pharmacy workflow, providing exceptional customer service, and maintaining compliance with safety regulations. Committed to optimizing patient care through collaboration with healthcare providers and effective problem-solving.
Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician
Health Aid Pharmacy II
04.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Pharmacist
Fayoum Governmental Chest Hospital, Egypt
10.2012 - 01.2024
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
Education
Bachelor of Science - Pharmacy
Misr University For Science And Technology
Egypt07-2011
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Medication Dispensing
- Patient confidentiality
- Supply Restocking
- Prescription Filling
- Pharmacy Ethics
Languages
Arabic
Native or Bilingual
Timeline
Pharmacy Technician
Health Aid Pharmacy II
04.2024 - Current
Pharmacist
Fayoum Governmental Chest Hospital, Egypt
10.2012 - 01.2024
Bachelor of Science - Pharmacy
Misr University For Science And Technology
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