Karen Boehringer
West Seneca,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
40
40
years of professional experience
Work History
Medical Receptionist
Owl Orthodontics
06.2022 - 04.2025
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Managed multi-line phone system and pleasantly greeted patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Health Information Clerk
Windsong Radiology
11.1995 - 04.2022
- Processed records quickly to avoid delays and keep workflows running smoothly.
- Verified accuracy and overall completeness of medical records by auditing and reviewing patient information.
- Organized medical record copy and chart requests to complete EHR quality maintenance procedures.
- Processed records efficiently and oversaw timely project completion.
- Accurately scanned, indexed and inputted documents into electronic health record system.
- Located, retrieved, sent and scanned medical record data.
- Reviewed medical records and data after locating, retrieving and sending it to appropriate places.
- Tracked and monitored requests for medical records release.
Medical Assistant
Dr Roy DeFrancis DPM
04.1985 - 11.1996
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Taught patients about medications, procedures, and care plan instructions.
- Measured patient spirometry.
Education
Associate of Arts - Medical
SUNY Erie Community College
4041 Southwestern Blvd Orchard Park NY 1412705-1987
Skills
- Medical office administration
- Referral verification
- Medical charting
- Patient registration
- Telephone etiquette
- Patient scheduling
- HIPAA compliance
- Record processing
- Co-payment collection
- Reminder calls
- Front desk operations
Timeline
Medical Receptionist
Owl Orthodontics
06.2022 - 04.2025
Health Information Clerk
Windsong Radiology
11.1995 - 04.2022
Medical Assistant
Dr Roy DeFrancis DPM
04.1985 - 11.1996
Associate of Arts - Medical
SUNY Erie Community College
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