Karen Brambila
Tacoma,WA
Summary
Dynamic customer service professional with a proven track record in coordinating service calls and managing schedules. Skilled in problem resolution and effective communication, committed to enhancing customer satisfaction and operational efficiency.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Customer Service/Dispatcher
In and Out Plumbing
Tacoma, WA
01.2026 - 06.2026
- Coordinated service calls between customers and plumbing technicians to streamline communication.
- Managed dispatch schedules to optimize technician routes and improve overall service delivery.
- Handled incoming calls, addressing customer inquiries and scheduling appointments.
- Provided accurate information to customers regarding plumbing services, ensuring satisfaction.
- Maintained detailed records of service requests and technician assignments for operational clarity.
- Monitored customer accounts to ensure timely payments were received.
Sales Associate
Buckle
Tacoma, Washington
11.2024 - 01.2026
- Engaged with customers to build relationships and promote loyalty programs effectively.
- Assisted customers in selecting clothing and accessories to enhance their shopping experience.
- Provided product knowledge to customers, answering inquiries about features and styles.
- Maintained store presentation through effective merchandising techniques and product displays.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
Front of House Employee
Chick-fil-A
Tacoma, Washington
07.2023 - 01.2024
- Greeted customers and provided friendly customer service.
- Assisted customers with menu selections and special requests.
- Answered phone calls, took reservations, and answered inquiries.
- Operated cash register and processed transactions efficiently.
- Trained new employees on company policies and service standards.
- Prepared drinks upon request according to recipes and standards set by management.
- Performed opening and closing duties such as counting money, organizing supplies.
Education
Certified MA -
UEI College
Tacoma, WA10-2026
High School Diploma -
Franklin Pierce High School
Tacoma, WA06-2024
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service/Dispatcher
In and Out Plumbing
01.2026 - 06.2026
Sales Associate
Buckle
11.2024 - 01.2026
Front of House Employee
Chick-fil-A
07.2023 - 01.2024
Certified MA -
UEI College
High School Diploma -
Franklin Pierce High School