Karen Carcamo
Springfield,Missouri
Summary
Knowledgeable Human Resources Director with strong background in human resources leadership and strategy implementation. Delivered impactful initiatives that enhanced employee engagement and optimized organizational efficiency. Demonstrated proficiency in talent management and conflict resolution.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Human Resources Director
Gold Mechanical
08.2022 - Current
- Created all steps in the recruitment process
- Created Onboarding and Orientation for employees
- Help put together a new health plan
- Help organize and prioritize job descriptions
Bilingual (Spanish) Human Resources Generalist
City Utilities of Springfield
09.2004 - 07.2022
- Provided exceptional customer service to all employees and applicants
- Directed all steps of the recruitment process
- Experience working with three different unions
- Conducted Orientation and Onboarding
- Represented City Utilities at community events to enhance our public image
- Worked on AAP, Adverse Impact, EEO4
- Represented our Latin Community in our diversity outreach program
Meter Reader
City Utilities of Springfield
03.2009 - 11.2015
- Ensure timely and accurate reading of utility meters
- Train new meter readers
- Identify and report unsafe and/or unauthorized utility connections
Bilingual (Spanish) Customer Service Representative & Trainer
City Utilities of Springfield
10.2004 - 02.2009
- Strived to exceed customers’ expectations with each interaction
- Executed daily duties in multiple software programs
- Trained new employees in multiple software programs
- Interpreted for Spanish-speaking customers
- Translated marketing
Education
Master of Arts - Human Resources Management
Webster University
St Louis, MO12.2019
Bachelor of Science - Public Relations and Advertising
Drury University
Springfield, MO12.2009
Professional in Human Resources (PHR) -
HR Certification Institute (HRCI)
Springfield, Mo01.2020
Volunteering Opportunities
- MANA Worldwide stationed in Chile, SA.
- Boyd Elementary Lunch Buddy Program.
- Central Advantage (Partnership with Central High School in Springfield, Mo).
- City Utilities Halloween Hustle.
- City Utilities Project Share.
- The United Way.
Certification
- Professional in Human Resources (PHR) - HR Certification Institute.
Languages
Spanish
Native or Bilingual
Timeline
Human Resources Director
Gold Mechanical
08.2022 - Current
Meter Reader
City Utilities of Springfield
03.2009 - 11.2015
Bilingual (Spanish) Customer Service Representative & Trainer
City Utilities of Springfield
10.2004 - 02.2009
Bilingual (Spanish) Human Resources Generalist
City Utilities of Springfield
09.2004 - 07.2022
- Professional in Human Resources (PHR) - HR Certification Institute.
Master of Arts - Human Resources Management
Webster University
Bachelor of Science - Public Relations and Advertising
Drury University
Professional in Human Resources (PHR) -
HR Certification Institute (HRCI)
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