Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline

Karen Carrera Chavarria

Team Lead
Las Vegas,NV

Summary

Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement customer stratification. Strong facilitator of working cross-departmentally with co-management and top-level leadership. Training new hires and mentoring struggling workers to achieve overall team success. Developing strategies, provides training, setting goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker. Creates dynamic and positive workplace culture to align with the CDW Way mission and values.

Overview

5
5
Certifications
3
3
years of post-secondary education
3
3
years of professional experience

Work History

Team Lead

CDW
Las Vegas, NV
03.2020 - Current
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Directed and supervised team of 20+ engaged in core rows, project rows and stayed on top of SLA's orders.
  • Audited team performance by running their productive report and discussing expected goals
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Handled troubleshooting tasks and used different departments to immediately rectify correct order scanned in, missing product, incorrect product and requested priority overnight picks of expedited orders.
  • Designed strategic plans for future projects to be laid out in the SCA area.

Quality Control Specialist

CDW
Las Vegas, NV
03.2019 - Current
  • Sending regularly high quality customer data captures, to insure tracking for AMs and clients on multiple builds across the configuration department.
  • Helped AM’s track down orders to give them a clear visual in what stage an order is at in regards to project timeline.
  • Proactively shared best practices and configuration resources with coworkers.
  • I’ve helped coordinate training for quality control procedures and standards to new technicians’ /QC specialist.
  • Inspect devices for physical damage and software integrity.
  • Have provide feedback to management so that skill gaps can be recognized and corrected within the Technicians.
  • Perform the procedure of checking the work of other technician to make sure everything in the REQ is followed and implanted to the customer’s specifications.
  • Carry out the final inspections of all projects and core work to the fullest with the highest quality.
  • Keep a clear and open communication bridge with members of management and the QC team to scan out work to help manage the of workflow and meet SLAs.

Education

Associate of Applied Science - Computer Information Technology (CIT)

College Of Southern Nevada, Las Vegas, NV
01.2014 - 12.2016
  • Continuing education in the specialized field of Technical Management

Skills

Workflow management

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Certification

Knowledgeable in MS Office

Accomplishments

  • Special Event committee member
  • HOLA member - Volunteer for Habitat for Humanity in June, 2019
  • PPC committee member
  • Performance Achievement for 2018
  • Technician of the Month for September 2018
  • Technician of the Month For December 2017
  • Supervised team of 20+ co-workers
  • Used Microsoft Excel to leave daily reports on the state of the area as well as create weekly productivity output reports for co-workers.

Timeline

Team Lead - CDW
03.2020 - Current
Quality Control Specialist - CDW
03.2019 - Current
College Of Southern Nevada - Associate of Applied Science, Computer Information Technology (CIT)
01.2014 - 12.2016

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Karen Carrera ChavarriaTeam Lead