Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Castello

Quaker City

Summary

Detail-oriented professional reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework.

Overview

17
17
years of professional experience

Work History

Communications Manager

Cambridge/Guernsey County Visitors & Convention Bu
04.2019 - Current
  • Managed social media accounts to boost community engagement and visibility.
  • Maintained accurate and updated information on VCB website, including photos and pages.
  • Updated VCB website with group tour packages, press releases, and relevant content.
  • Posted fresh content regularly on VCB’s Facebook, X, Instagram, TikTok, and YouTube accounts.
  • Greeted guests and provided comprehensive travel information.
  • Answered telephone inquiries promptly and referred calls to appropriate staff or took messages.
  • Responded to voicemail inquiries and emails in a timely manner.

Registration Clerk/Scheduler

Southeastern Regional Medical Center
05.2013 - 03.2019
  • Coordinated patient scheduling across multiple departments for optimal resource utilization.
  • Managed appointment confirmations and reminders to enhance patient attendance.
  • Collaborated with medical staff to resolve scheduling conflicts efficiently.
  • Utilized electronic health record systems to update patient information accurately.
  • Trained new staff on scheduling software and operational protocols effectively.
  • Responded promptly to all customer inquiries regarding availability or schedule changes.
  • Utilized MS Office and Excel to analyze data and create spreadsheets.
  • Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
  • Answer telephones, give information to callers, take messages, or transfer calls to appropriate individuals.
  • Collect points of service from patients who owe for the testing they are receiving. I then post it to the bank that we use to collect money. (I am trained to collect money from patients at the time of services.).
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Establish work procedures or schedules, and keep track of the daily work of clerical staff.
  • Entered charges into practice management system accurately and timely while utilizing ICD-10 coding guidelines where appropriate.
  • Verified accuracy of diagnoses codes entered into the system according to ICD-10 guidelines.

Registration C

Barnesville Hospital
05.2008 - 04.2013
  • Processed patient registrations efficiently using electronic health record systems.
  • Verified insurance information and patient identification for accuracy.
  • Assisted patients with forms and answered registration-related questions.
  • Maintained confidentiality of patient records according to HIPAA regulations.
  • Coordinated with medical staff to ensure timely patient intake procedures.
  • Registered patients for outpatient procedures and emergency services.
  • Maintained confidential patient records according to HIPAA guidelines.
  • Answered incoming calls from patients seeking information about services offered by the facility.
  • Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
  • Processed patient registration forms, collected fees, and issued receipts for services rendered.

Education

Associates Degree:Computer Graphics

Belmont Technical College
Saint Clairsville, OH
05-2004

High School Diploma -

Buckeye Trail High School
Lore City, OH
05-2001

Skills

  • Registration data intake
  • Payment processing
  • Problem-solving
  • Healthcare experience
  • Medical terminology
  • Office organization
  • HIPAA procedures
  • Content development
  • Internal communications
  • Website maintenance
  • Project management
  • Web content management

Timeline

Communications Manager

Cambridge/Guernsey County Visitors & Convention Bu
04.2019 - Current

Registration Clerk/Scheduler

Southeastern Regional Medical Center
05.2013 - 03.2019

Registration C

Barnesville Hospital
05.2008 - 04.2013

Associates Degree:Computer Graphics

Belmont Technical College

High School Diploma -

Buckeye Trail High School

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