Karen Castillo
JW Marriott Houston Downtown
Houston
3
Languages
3
years of professional experience
Detail-oriented Business Administration Professional with extensive experience in administrative and operational support within fast-paced environments. Expertise in document organization, financial accuracy, and cross-functional coordination. Strong organizational, communication, and problem-solving skills, complemented by proficiency in Microsoft Office and bilingual capabilities in English and Spanish.
Work History
Guest Service Representative
1 Year 1 Month- Coordinated daily communication among Sales, Engineering, Housekeeping, Human Resources, Food & Beverage, and Loss Prevention to enhance operational efficiency.
- Maintain confidential guest information while ensuring accuracy in reservations, billing, payment processing, and account documentation.
- Prioritize and resolve high-volume requests in a fast-paced environment by balancing competing deadlines and operational needs.
- Process financial transactions, billing adjustments, refunds, and cash reconciliation while maintaining accountability for an assigned cash bank.
- Coordinate daily communication among multiple departments, including Sales, Engineering, Housekeeping, Human Resources, Food & Beverage, and Loss Prevention, to support efficient business operations.
- Served as primary point of contact for guests and internal departments to ensure timely communication and effective issue resolution.
- Supported special events, group arrivals, and VIP accommodations through cross-functional coordination, ensuring seamless operational logistics.
Social Media Marketer, Retail Associate & Keyholder
4 Months- Managed store’s Instagram account by creating engaging content, responding to customer inquiries, and coordinating with buyers and sellers to facilitate smooth transactions.
- Served as key point of contact for customers and vendors, managing communication, scheduling, and sourcing items in-store and online to enhance service efficiency.
- Negotiated prices with buyers and sellers to secure fair value, supporting store profitability and enhancing customer satisfaction.
- Support store operations by assisting with visual merchandising, coordinating events, and executing opening and closing procedures.
- Perform administrative duties including cash handling, daily sales reconciliation, and maintaining inventory records.
- Maintain clear, organized communication with the management team to ensure smooth day-to-day operations and timely issue resolution.
Cashier & Customer Service Representative
11 Months- Provide excellent customer service, addressing inquiries, explaining service options, and ensuring customer satisfaction.
- Process customer transactions, manage cash handling, and ensure register accuracy at closing.
- Handled petty cash to support daily operational expenses, allocate tips to team members, and support daily financial operations.
- Assisted with operational management by selling and explaining service packages, memorizing pricing structures, and handling customer accounts to enhance customer experience.
- Manage petty cash, allocating tips to team members, and support daily financial operations.
- Maintain organization and cleanliness of the waiting lobby, ensuring a positive customer experience.
- Supported managerial responsibilities by overseeing daily operations in the absence of management, ensuring continuity of service.
Main Street Program Intern
2 Months- Engaged in a project-based internship, focusing on researching and nominating local historic businesses for the Texas Historical Commission's Texas Treasure Business Awards.
- Assisted in implementing initiatives within the Main Street Program, revitalizing local businesses and historic districts.
- Engaged with local stakeholders, businesses, and community members to assess needs, gather feedback, and facilitate collaborative efforts, fostering positive relationships and promoting economic development opportunities.
- Conducted comprehensive research and analysis to support economic development strategies, including market research, trend analysis, and data collection, aiding in decision-making processes.
- Developed marketing materials, presentations, and reports to promote Main Street Program's objectives and achievements, increasing visibility and impact within the community.
- Engaged with local stakeholders, businesses, and community members to assess needs and gather feedback, fostering collaborative efforts and promoting economic development opportunities.
Enumerator
2 Months- Served as a field agent responsible for recording household inhabitants for the U.S. government, ensuring accurate demographic data collection.
- Traveled to assigned communities to independently perform daily tasks, showcasing self-management and time-management skills while ensuring timely data collection.
- Utilized effective communication skills to engage with diverse individuals and communities, ensuring data accuracy and completeness.
- Engaged with diverse individuals and communities to gather accurate data, enhancing overall data accuracy and completeness for census reporting.
- Traveled to assigned communities to perform daily tasks independently, demonstrating strong self-management and time-management skills.
- Demonstrated adaptability and problem-solving abilities when faced with varying situations, successfully completing assigned tasks within specified timeframes.
- Coordinated with team members to develop efficient data collection strategies, supporting successful execution of Census Bureau initiatives.
Education
B.B.A. - Economics & International Business
A.A. - Business
Skills
Customer Engagement
Marketing
Customer Relationship Management
Data Analysis
Data Visualization & Analysis
Microsoft Office Suite
Technical Proficiency
Adaptability
Conflict Resolution
Interpersonal relations
Affiliations
sigma sigma sigma
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Guest Service Representative
JW Marriott Houston Downtown
07.2025 - CurrentRead More
Social Media Marketer, Retail Associate & Keyholder
Petty Cash
03.2025 - 07.2025Read More
Cashier & Customer Service Representative
The Car Wash
06.2024 - 05.2025Read More
Main Street Program Intern
City of Huntsville
06.2023 - 08.2023Read More
Enumerator
United States Census Bureau
06.2023 - 08.2023Read More
Houston Community College
A.A. from Business
Read More
Sam Houston State University
B.B.A. from Economics & International Business
Read More