Caitlin Crooker
Addison
Summary
Dedicated professional with an Associate’s Degree in Humanities and Social Sciences and guest services experience at a prominent museum. Skilled in communication, customer service, and organization, effectively assisting visitors in dynamic environments. Demonstrated leadership through athletic participation and academic success.
Overview
1
1
year of professional experience
Work History
Guest Service Representative
Corning Museum of Glass
Corning
07.2025 - Current
- Assisted guests with ticket purchases and membership inquiries.
- Managed customer service inquiries through phone, email, and in-person interactions to resolve issues promptly.
- Collaborated with team members to ensure efficient front desk operations and enhance guest satisfaction.
- Welcomed visitors and provided information about exhibitions and programs.
- Handled cash transactions accurately during peak visitor hours.
- Processed payments accurately, ensuring customers received correct receipts and change to support smooth transactions.
- Coordinated with museum staff to ensure seamless guest experiences during events.
Education
Associate of Arts - Humanities And Social Sciences
Corning Community College
1 Academic Drive Corning, NY 1483005-2026
Skills
- Customer service
- Communication skills
- Visitor engagement
- Customer engagement
- Payment processing
- Event coordination
- Organization & Time Management
- Team collaboration
- Problem resolution
- Critical thinking
- Active listening
- Dependable and responsible
Affiliations
- • Captain, Varsity Soccer
• Captain, Varsity Track
• MVP Varsity Soccer
• Track Record Holder – 3200 Meter Relay
• High Honor Roll Student
Timeline
Guest Service Representative
Corning Museum of Glass
07.2025 - Current
Associate of Arts - Humanities And Social Sciences
Corning Community College