Karen Castro
516 Doe Ln Se ,Albuquerque, NM
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably as General Manager at Arby’s. Proven ability to enhance operational efficiency and foster team collaboration. Skilled in data analysis and problem-solving, consistently achieving high customer satisfaction and optimizing staff performance. Committed to delivering exceptional results in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Front Desk Receptionist
Garner Airport Hotel
Albuquerque, NM
2026 - Current
- Greeted and welcomed guests, providing exceptional customer service and support.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Coordinated room bookings and reservations using hotel management software.
- Assisted with check-in and check-out processes, ensuring accuracy and efficiency.
Educational Assistant
Noah’s Ark Children’s Academy
Albuquerque, NM
2025 - 2026
- Assisted in developing and implementing engaging lesson plans tailored to diverse learning styles.
- Supported classroom management by reinforcing positive behavior and promoting a collaborative environment.
- Facilitated small group activities, enhancing student participation and comprehension of educational materials.
- Communicated effectively with teachers to address student needs and adjust instructional strategies as required.
General Manager
Arby’s
Albuquerque, NM
2020 - 2024
- Streamlined operational processes to enhance efficiency and reduce waste in daily restaurant operations.
- Led team of managers to maintain high standards of food quality and customer service across all shifts.
- Implemented training programs for staff to improve product knowledge and customer engagement techniques.
- Analyzed sales data to identify trends and adjust inventory management strategies accordingly.
- Developed budget forecasts and controlled labor costs to maximize profitability while ensuring employee satisfaction.
- Conducted performance evaluations to assess team strengths, set goals, and promote professional development opportunities.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant Director
Southwest Child Care Early Learning Center
Albuquerque, NM
2017 - 2020
- Developed and implemented age-appropriate curriculum enhancing children's cognitive and social skills.
- Supervised daily operations, ensuring compliance with state regulations and safety standards.
- Coordinated staff training sessions, fostering professional development and enhancing team collaboration.
- Established strong relationships with families, promoting open communication regarding children's progress and needs.
Shift Leader
Carl’s Jr
Albuquerque, Nm
2013 - 2016
- Supervised team members to ensure adherence to safety and operational standards.
- Trained new employees on food preparation and customer service protocols.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Assisted in scheduling shifts, optimizing staff coverage during peak hours.
- Resolved customer complaints efficiently, improving overall satisfaction scores.
- Coordinated daily operations to maintain smooth workflow and productivity targets.
Education
High School Diploma -
Central New Mexico Community College
Albuquerque, NM05.2017
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
Languages
Spanish
Professional Working
Timeline
Front Desk Receptionist
Garner Airport Hotel
2026 - Current
Educational Assistant
Noah’s Ark Children’s Academy
2025 - 2026
General Manager
Arby’s
2020 - 2024
Assistant Director
Southwest Child Care Early Learning Center
2017 - 2020
Shift Leader
Carl’s Jr
2013 - 2016
High School Diploma -
Central New Mexico Community College