Summary
Overview
Work History
Education
Skills
Languages
Timeline
Karen Cruz

Karen Cruz

Midlothian,VA

Summary

Dynamic and dedicated professional with extensive experience at Kroger, excelling in customer service and cash handling. Proven ability to foster customer loyalty through effective communication and problem resolution. Recognized for reliability and strong work ethic, consistently meeting business needs while maintaining a positive shopping experience.

Overview

1
1
year of professional experience

Work History

Cashier/Customer Service

Kroger
03.2024 - 03.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

James River High School, Chesterfield, VA

My class schedule is College Composition, Dual Enrollment US History, Honors Trigonometry, AP Phycology, Honors Physics, Honors Photo 2 and African American History. A loyal member of the Mindfulness Club.

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Reliability and punctuality
  • Product restocking

Languages

Spanish
Native or Bilingual

Timeline

Cashier/Customer Service - Kroger
03.2024 - 03.2025
James River High School - ,

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Karen Cruz