Karen Danner
Taylorsville,NC
Summary
Driven Pharmacy Technician with a proven track record at Walmart, enhancing patient care and pharmacy efficiency through expert medication dispensing and exceptional team collaboration. Skilled in HIPAA compliance and pharmacy software proficiency, I significantly reduced medication errors and boosted customer retention, demonstrating a strong blend of technical knowledge and interpersonal skills.
Overview
27
27
years of professional experience
Work History
Pharmacy Technician
Walmart
01.1998 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reduced medication errors through consistent attention to detail and adherence to established protocols.
- Aided in medication therapy reviews by collecting and organizing patient data on drug usage patterns.
- Coordinated medication therapy management services alongside pharmacists to optimize patient outcomes.
- Maintained a clean and safe pharmacy environment through regular cleaning of work areas and equipment, adhering to safety guidelines.
- Supported customer needs by processing insurance claims quickly and accurately, reducing wait times and increasing satisfaction.
- Boosted customer retention through exceptional service, addressing concerns professionally and courteously, fostering trust between patients and pharmacy staff.
- Streamlined communication between pharmacists and patients by effectively managing phone calls and addressing inquiries.
- Collaborated with pharmacists to optimize patient care, offering support with prescription interpretation and dosage adjustments.
- Boosted productivity by organizing inventory, ensuring efficient replenishment of stock, and minimizing waste.
- Facilitated the procurement process for special order medications to ensure timely delivery for patients in need.
Pharmacy Technician
Iredell Memorial Hospital Pharmacy
09.1997 - 12.1997
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Counted, measured and compounded medications following standard procedures.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Education
High School Diploma -
Alexander Central High School
Taylorsville, NC06.1997
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Medication Dispensing
- Patient confidentiality
- Prescription Filling
- Insurance Verification
- Supply Restocking
- Pharmacy Ethics
- Pharmacology knowledge
- HIPAA
- Pharmacy and customer records management
- Drug Classification Knowledge
- Drug Inventory Control
- Labeling Accuracy
- Drug safety
- Pharmaceutical Calculations
- Stocking shelves
- Processing payments
- Pharmacy Software Proficiency
- Interpreting and Processing Medication Orders
- Pharmacy Law Compliance
- Healthcare regulations
- Medication labels
- Medicare and Medicaid process
- Drug Inventory Management
- Prescription Interpretation
- Verifying orders
- Advanced math skills
- Compounding Techniques
- Receiving incoming supplies
- Medication Storage Procedures
- Regulatory Compliance
- Order Verification
- Secure storage of medications
- Drug Interaction Awareness
- Updating medication histories
- Aseptic Techniques
- Prescription Filling and Labeling
- Medication Therapy Management
- Customer Service
- Data Entry
- Attention to Detail
- HIPAA Compliance
- Prioritization and Organization
- Dispensing Medications
- Cash Register Operations
- Insurance processing
- Inventory Tracking
- Certified Pharmacy Technician (CPhT)
- Team Coordination
- Creative Thinking
- Inventory Management
- Patient Profile Setup
- Resolving Complaints
- Employee Training
- Medication Storage and Labeling
- Payment Processing
- Prescription Refill Fulfillment
- Medical Insurance Claims Processing
- Safe Chemical Handling
- Customer Identification Checks
Timeline
Pharmacy Technician
Walmart
01.1998 - Current
Pharmacy Technician
Iredell Memorial Hospital Pharmacy
09.1997 - 12.1997
High School Diploma -
Alexander Central High School
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