Karen Diaz
Woodbridge,Virginia
Summary
Self-motivated [Job Title] highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Hardworking [Job Title] with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
dalewood medical center
Woodbridge, VA
11.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
Telemarketer/Customer Service Representative
United Air Temp
Lorton, Virginia
09.2021 - Current
- Follow up with customer emails/phone calls, Update customer payment information, Assist customers with maintenance concerns, Meet weekly sale goals, Assist customers in scheduling appointments, Translate for other departments
Accounting Assistant
james caesar cpa
McLean, AK
09.2022 - 10.2023
- Manage customer transactions, Translate for Spanish speaking customers, Keep store organized and presentable, Assist Manager with daily cash count/deposit
- Assisted in the preparation of monthly financial statements and reports.
- Reconciled bank accounts on a regular basis.
- Performed account analysis and reconciliations, including bank statements and inter-company general ledger accounts.
Education
Freedom High School
06.2021
Skills
- Fluent in Spanish
- Knowledgeable in office programs
- Spreadsheet Tracking
- Cash Handling
- Scheduling Appointments
Languages
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
dalewood medical center
11.2023 - Current
Accounting Assistant
james caesar cpa
09.2022 - 10.2023
Telemarketer/Customer Service Representative
United Air Temp
09.2021 - Current
Freedom High School
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