Karen Duell
Goodland,KS
Summary
Achieved significant customer satisfaction improvements at S&T Communications by streamlining service orders and enhancing team productivity. Expert in call center operations and adept at fostering collaborative environments, excel in scheduling and service upselling. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
S&T Communications
04.1999 - Current
- Processed customer service orders promptly to increase customer satisfaction.
- Increased efficiency and team productivity by promoting operational best practices.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Burlington High School
Burlington, COOffice Administration - Secretarial Studies And Office Administration
NWK Tech College
Goodland, KSSkills
- Scheduling
- Data Entry
- Service Upselling
- Call Center Operations
Timeline
Customer Service Representative
S&T Communications
04.1999 - Current
High School Diploma -
Burlington High School
Office Administration - Secretarial Studies And Office Administration
NWK Tech College
Similar Profiles
Jeff JayJeff Jay
Network Engineer at S&T CommunicationsNetwork Engineer at S&T Communications
Darrell LintonDarrell Linton
Logistics Management Specialist at Department of Defense, U.S. Army Communications-Electronics Command (CECOM), Communications Security Logistics Activity (CSLA)Logistics Management Specialist at Department of Defense, U.S. Army Communications-Electronics Command (CECOM), Communications Security Logistics Activity (CSLA)
John LittonJohn Litton
Consumer Sales Associate at Verizon Communications/Frontier CommunicationsConsumer Sales Associate at Verizon Communications/Frontier Communications
DAVID VERNERDAVID VERNER
Wind Site Manager at NextEra Energy ResourcesWind Site Manager at NextEra Energy Resources
Crystin DomschCrystin Domsch
Licensed Insurance Agent CSR at Brent Wood Agency, LLC-Shelter InsuranceLicensed Insurance Agent CSR at Brent Wood Agency, LLC-Shelter Insurance