Hi, I’m
Karen Dursteler
Salt Lake City,UT
Summary
Excellent communicator and dependable team player. Seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I love people and I’ve worked with clients and customers for over 20 years.
Overview
22
years of professional experience
Work History
Globe Life Family Heritage Division
Licensed Insurance Agent
08.2022 - Current
Job overview
- Calculate quotes and educated potential clients on insurance options.
- Attend continuing education courses and workshops to gain additional insurance industry knowledge.
- Leverage knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommend type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Salon/spas From Provo To Logan
Cosmetologist
05.2001 - Current
Job overview
- Hair cutting, coloring, styling; hair extension specialist
- Hair and makeup for on-site weddings and events, client scheduling, product sales.
Elase Medical Spa & Cosmetic Surgery
Client Service Director
08.2020 - 04.2022
Job overview
- Managed membership sales, providers and processes for laser hair removal and CoolSculpting services
- Managed monthly clinic sales goals and reports
- Managed the front desk Client Coordinators and helped service providers meet their goals
- In charge of team moral and coordinated team building activities
- Won multiple clinic sales goal challenges for both services and products, quarterly contests, and hold the award for the most CoolSculpting applicators sold in one day.
Club Pilates
Marketing and Merchandising Manager
08.2019 - 07.2020
Job overview
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Maintained updated product knowledge to successfully educate and advise customers.
Cvent
Contractor
07.2017 - 10.2018
Job overview
- Receiving shipments, packing & shipping ordered shipments, inventory of all electronic devices & accessories, programming mobile devices, organization of inventory, onsite setup and breakdown, onsite customer support
Canyons School District
Individual Aide
09.2014 - 06.2017
Job overview
- Individual Aide to a special needs child
- Supported child through all classes, resource, lunch, recess, restroom timing and physical assistance, physical therapy, occupational therapy, speech therapy, reading class, physical education, music education, art education
- Monitored behavior & interaction with other students and staff.
Education
UVULondon
from Study Abroad
Dallas Roberts Academy
Vocational License in Cosmetology
2000
Timpview High SchoolProvo, UT
High School Diploma
06.1998
Skills
- Customer Service (10 years)
- Sales (10 years)
- Microsoft Office
- Google Suite
- B2B Sales
- Office and Front Desk Management
- Event Planning
- Recruiting and training
- Leadership skills
- Administration and business operations (10 years)
- Management (10 years)
- CRM Software
- Responding to customer situations with sensitivity & identifying and resolving common customer issues
- Social media, creating content, communicating online, and building a brand presence
- Best practices for writing, including grammar, style, clarity, and brevity
- Electronic health records
Licenses
- Insurance Agent
- Cosmetologist/Barber
Timeline
Licensed Insurance Agent
Globe Life Family Heritage Division
08.2022 - Current
Client Service Director
Elase Medical Spa & Cosmetic Surgery
08.2020 - 04.2022
Marketing and Merchandising Manager
Club Pilates
08.2019 - 07.2020
Contractor
Cvent
07.2017 - 10.2018
Individual Aide
Canyons School District
09.2014 - 06.2017
Cosmetologist
Salon/spas From Provo To Logan
05.2001 - Current
UVU
from Study Abroad
Dallas Roberts Academy
Vocational License in Cosmetology
Timpview High School
High School Diploma
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