Karen Falgout
Fort Valley,GA
Summary
I'm dynamic and dedicated professional with extensive experience in customer service at Walmart and Shoney's Restaurant. Proven ability in cash handling and payment processing, complemented by strong communication and teamwork skills. Recognized for enhancing customer satisfaction and fostering a welcoming environment, consistently receiving positive feedback from patrons.
I do acknowledge there is quite a gap and a lack in work history, however I can say with confidence that I would excell and bring positivity to the work place.
Overview
2019
2019
years of professional experience
Work History
Cashier
Walmart
Macon, GA
11.2015 - 09.2018
- Processed transactions efficiently using point-of-sale systems to ensure accurate cash handling.
- Assisted customers with inquiries, providing excellent service and enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout areas, contributing to a welcoming environment.
- Trained new cashiers on operational procedures and customer service standards, fostering team collaboration.
- Resolved customer complaints promptly, improving satisfaction and encouraging repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
Homeaker
Home
Gray, GA
04.1990 - 11.2015
Waitress
Shoney's Restaurant
Macon, GA
1986 - 1989
- Provided excellent customer service, ensuring guest satisfaction and prompt attention to needs.
- Assisted with menu knowledge, offering recommendations to enhance dining experience.
- Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere.
- Processed cash and credit transactions accurately, handling payments efficiently.
- Collaborated with kitchen staff to ensure timely delivery of orders during peak hours.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
High School Diploma -
Jones County High School
Gray, GASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Customer service excellence
- Written and verbal communication
- Payment processing
- Product restocking
- Honest and dependable
- Checkout monitoring
- Credit and cash transactions
- Inventory restocking
- Multitasking and organization
- Professionalism and courtesy
- Customer relations
- Reliability and punctuality
Timeline
Cashier
Walmart
11.2015 - 09.2018
Homeaker
Home
04.1990 - 11.2015
Waitress
Shoney's Restaurant
1986 - 1989
High School Diploma -
Jones County High School