Karen Gamez
Houston
Summary
Driven professional with extensive experience at TOUS and COTTON NATURAL, excelling in customer relations and retail operations. Demonstrated ability to enhance customer satisfaction and loyalty, while effectively managing and developing staff. Skilled in leveraging computer skills and problem resolution to drive team success. Achieved significant improvements in employee performance and store efficiency.
Overview
5
5
years of professional experience
Work History
Assistant Manager
TOUS
09.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Sales Associate
TOUS
10.2020 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Key Holder
COTTON NATURAL
08.2019 - 08.2020
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
Education
SOCIAL COMUNICATION -
COLLEGE SANTA MARIA
VENEZUELA08.2018
Skills
- Customer Relations
- Staff Training and Development
- Retail Operations
- Employee Scheduling
- Sales Reporting
- Employee Performance Evaluations
- Meeting facilitation
- Succession Planning
- Customer Service
- Computer Skills
- Problem Resolution
- Hiring and Training
- Team motivation
- Product and service knowledge
Timeline
Assistant Manager
TOUS
09.2023 - Current
Sales Associate
TOUS
10.2020 - 08.2022
Key Holder
COTTON NATURAL
08.2019 - 08.2020
SOCIAL COMUNICATION -
COLLEGE SANTA MARIA
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