Karen Gibson
Bowling Green,KY
Summary
Dedicated Patient Care Coordinator skilled in patient scheduling, insurance verification, and treatment plan education. Committed to enhancing patient experiences through effective communication and problem-solving.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
The Medical Center
Bowling Green , KY
08.2023 - Current
- Coordinated patient appointments and managed scheduling to maximize operational efficiency.
- Processed patient intake information, ensuring accurate medical records prior to treatment.
- Completed insurance verifications and claim forms to facilitate seamless patient processing.
- Educated patients on treatment plans and medication instructions for improved understanding.
- Obtained informed consent and payment documentation from patients, filing records systematically.
- Resolved patient concerns and complaints promptly with empathy and professionalism.
- Fostered strong professional relationships with physicians and staff to enhance collaboration.
Receptionist /RMA
Graves Gilbert Clinic
Bowling Green , KY
08.2011 - 08.2023
- Managed multi-line phone system for incoming calls and inquiries efficiently.
- Scheduled and confirmed appointments using electronic health record system.
- Responded promptly to patient concerns with empathy and professionalism.
- Collaborated with team members to enhance office workflow processes.
- Processed payments and updated accounts to reflect balance changes accurately.
- Collected and processed laboratory specimens for timely diagnostic testing.
- Maintained clinical records in compliance with HIPAA regulations.
- Ensured medical equipment functionality before use to guarantee patient safety.
- Assisted back office patient processes to reduce office wait times.
Front Desk Receptionist Scheduler
Dr James Bergin
Bowling Green , KY
08.2003 - 08.2011
- Efficiently managed appointment scheduling and maintained accurate patient records.
- Responded to phone inquiries promptly while ensuring courteous communication.
- Assisted in managing office supplies and inventory to support daily operations.
- Facilitated smooth payment processing by handling billing inquiries effectively.
- Supported healthcare providers during patient examinations and procedures.
- Collected and processed laboratory specimens for timely diagnostic testing.
Education
High School Diploma -
Warren East High School
Bowling Green, KY05-1988
Skills
- Patient scheduling and record management
- Insurance verification
- Treatment plan education
- Customer relationship management
- Time management and problem solving
- Team collaboration and communication
- Medical terminology
Certification
RMA
Timeline
Patient Care Coordinator
The Medical Center
08.2023 - Current
Receptionist /RMA
Graves Gilbert Clinic
08.2011 - 08.2023
Front Desk Receptionist Scheduler
Dr James Bergin
08.2003 - 08.2011
High School Diploma -
Warren East High School