Karen Gonzalez
Clarksville,TN
Summary
Dedicated professional with strong customer service skills. Experienced in patient scheduling and insurance verification, ensuring efficiency and accuracy in clinic operations.
Overview
22
22
years of professional experience
Work History
Front Desk Receptionist
Palm Beach Pediatrics
Loxahatchee Groves, FL
06.2000 - 08.2022
- Managed patient scheduling and appointment coordination for optimal clinic flow.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate patient records, ensuring compliance with HIPAA regulations.
- Trained new staff on front desk procedures and office management systems.
- Coordinated insurance verification and patient eligibility checks to ensure seamless billing processes.
- Maintained accurate patient records using electronic health record systems (Athena).
Education
High School Diploma -
Pine Crest
Fort Lauderdale, FLSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Patient scheduling
- Insurance verification
- Patient registration
Timeline
Front Desk Receptionist
Palm Beach Pediatrics
06.2000 - 08.2022
High School Diploma -
Pine Crest