Karen Gonzalez
Sun Valley,CA
Summary
Experienced Cashier with background in customer service and retail. Detail-oriented, methodical, friendly and hardworking. Ready to learn new skills and bring value through retail experience.
Overview
7
7
years of professional experience
1
1
Language
Work History
Office Manager
TM Scrap Metals, Inc.
06.2021 - Current
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Entered large volumes of information into spreadsheets quickly and accurately.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Created content for marketing campaigns, including email campaigns, text campaigns, promotions, SEO blog posts, and social media posts.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Courtesy Clerk and Cashier
Vallarta
11.2019 - 04.2021
- Promoted safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
- Improved customer satisfaction by efficiently collecting and organizing shopping carts in timely manner.
- Collaborated with team members to maintain well-organized and efficient work area.
- Improved customer experience by offering assistance with locating products throughout store when needed.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Crew Member and Cashier
Wendy's
06.2019 - 10.2019
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Maintained clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within establishment.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
Presentation Team Member and Signing Specialist
Target
03.2017 - 03.2019
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Kept work areas clean, neat, and organized for optimal productivity and worker safety.
- Demonstrated great teamwork skills with other team members by communicating professionally and effectively during planogram moves.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Changed and displayed appropriate signage for all store products and sales promotions including window and ceiling displays and graphics.
- Built product displays and placed appropriate signage for merchandise.
- Ordered fixtures or general items needed by store management.
- Occasionally supported fulfillment team, backstock team, and inbound team.
Education
No Degree - Marine Biology
Los Angeles Valley College
Van Nuys, CA 05.2001 -
High School Diploma -
John H. Francis Polytechnic
Sun Valley, CA 05.2001 -
Skills
Conflict Resolution
Customer Service
Data Entry
Inventory Control
Organizational Skills
WordPress SEO
Retail experience
Timeline
Office Manager
TM Scrap Metals, Inc.
06.2021 - Current
Courtesy Clerk and Cashier
Vallarta
11.2019 - 04.2021
Crew Member and Cashier
Wendy's
06.2019 - 10.2019
Presentation Team Member and Signing Specialist
Target
03.2017 - 03.2019
No Degree - Marine Biology
Los Angeles Valley College
05.2001 -
High School Diploma -
John H. Francis Polytechnic
05.2001 -