Karen Mccaffrey
Summary
10 years experience in customer service
Overview
21
21
years of professional experience
Work History
Scheduler
Nemours Childrens Hospital
Wilmington, DE
03.2021 - 12.2024
- Answer the phone and verify client information, make sure there is a current script on file to schedule therapy appointments.
Supervisor
Windcrest Animal Hospital, Lancaster Pike
Wilmington, DE
10.2010 - 07.2020
- Analyze data to determine answers to questions from customers or members of the public
- File and maintain records
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Receive payment and record receipts for services
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Hear and resolve complaints from customers or the public
- Schedule appointments and maintain and update appointment calendars
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
VCA Newark Animal Hospital
Newark, DE
11.2008 - 11.2010
- Greet and check clients in for appointments, schedule appointments and answer phones.
Receptionist
Maaco
Newark, DE
11.2005 - 11.2008
- Greet clients, answer phones, check clients in and out, filing and entering information in computer.
receptionist
Windcrest Animal Hospital
wilmington, DE
11.2003 - 11.2005
- Answer phones for 5 hospitals, schedule appointments, get answers to their questions
- Also check clients in and out from appointments.
Timeline
Scheduler
Nemours Childrens Hospital
03.2021 - 12.2024
Supervisor
Windcrest Animal Hospital, Lancaster Pike
10.2010 - 07.2020
VCA Newark Animal Hospital
11.2008 - 11.2010
Receptionist
Maaco
11.2005 - 11.2008
receptionist
Windcrest Animal Hospital
11.2003 - 11.2005
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