Karen Hale
Mesa,AZ
Summary
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Currently seeking a new challenge.
Overview
8
8
years of professional experience
Work History
Intake Specialist/Customer Experience
Mind 24/7
Scottsdale, AZ
03.2022 - Current
- Accurately documents all phone calls and activities in the member's record.
- Educated potential participants on available services and processes to engage in program.
- Entered hospital and crisis referrals into KIPU system.
- Completed intake assessment forms and filed clients' charts.
- Utilize de-escalation techniques for callers experiencing a crisis.
Claims Associate
State Farm
Tempe, AZ
12.2018 - 08.2021
- Claim handling from initial loss report,working claim to furthest point.
- Explained coverage and liability as required by state jurisdictions.
- Affirmed or denied coverage fairly based on thorough investigations.
- Investigate each claim applying coverage, documenting file, and paying claims as appropriate.
- Apply state and federal law through claims handling process.
- Set up tow, rental, and vehicle appraisal.
Guidance Para-professional
Primavera Online High School
Chandler, AZ
03.2016 - 12.2018
- Evaluate transcripts and assign appropriate courses.
- Work with students to create post-secondary plans.
- Assist Guidance Counselors in supporting student achievement and academic success.
- Respond to student inquiry regarding guidance related issues.
- Specialized in IEP and 504 students.
Student Success Coach
Edgenuity
Scottsdale, AZ
07.2015 - 03.2016
- Monitor student's grades, attendance, and academic progress.
- Identify student barriers to academic achievement and develop an action plan toward graduation.
- Monitor and manage student data-base and documents.
- Maintained accurate confidential participant files to meet state and federal guidelines.
- Reviewed student files to meet deadlines for completing various graduation requirements.
Rapid Response Claims Adjuster
Esurance
Mesa, AZ
11.2013 - 07.2015
- Obtains facts of loss to determine liability and exposures for handling.
- Send necessary correspondence as it relates to the claim and The Department of Insurance regulations.
- Examined claims forms and other records to determine insurance coverage.
- Identifies referrals, completes proper summaries, and forwards files to subrogation for collection in a timely manner.
Education
Associate of Arts - Psychology
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2011
Skills
- Policy understanding
- Proficiency in Microsoft Office
- Data Entry and Maintenance
- Responding to Difficult Customers
- Calm and professional under pressure
- High volume environments
Timeline
Intake Specialist/Customer Experience
Mind 24/7
03.2022 - Current
Claims Associate
State Farm
12.2018 - 08.2021
Guidance Para-professional
Primavera Online High School
03.2016 - 12.2018
Student Success Coach
Edgenuity
07.2015 - 03.2016
Rapid Response Claims Adjuster
Esurance
11.2013 - 07.2015
Associate of Arts - Psychology
Maricopa Community Colleges - Mesa Community College
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