Karen Hale
El Cerrito,CA
Summary
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable experiences. Willingness to take on added responsibilities to meet team goals, along with solid multitasking and communication skills. Organized, dependable, and able to contribute to positive any atmosphere and ensure guest satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Berkeley Country Club
03.2025 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Benihana
Concord, CA
06.2024 - 03.2025
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Security Officer
Allied Universal Security Services
San Francisco, CA
11.2023 - 06.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Education
Nursing
SisuCare Education
El Sobrante, CAHigh School Diploma -
El Cerrito High School
El Cerrito, CA06.2023
Skills
- Security Guard License
- Team Collaboration
- Bookkeeping
- BLS Certification
- Exceptional customer service
- Multitasking proficiency
- Cash handling
- Customer service
- Quality control
- Detail-oriented
- Incident reporting
- Service prioritization
- Professional appearance
Certification
- Certified Nursing Assistant
- BLS certification
- Security Guard License
Timeline
Server
Berkeley Country Club
03.2025 - Current
Server
Benihana
06.2024 - 03.2025
Security Officer
Allied Universal Security Services
11.2023 - 06.2024
Nursing
SisuCare Education
High School Diploma -
El Cerrito High School