Karen Heggs
Portland
Summary
Experience in a fast-paced and energetic environment that prioritizes customer needs and concerns
Overview
21
21
years of professional experience
Work History
Delivery Driver
DoorDash/ Uber eats
Portland
05.2023 - Current
- Maintained excellent punctuality, customer service, and efficiency, receiving top ratings.
- Pickup and deliver orders, communicate with businesses and customers to go above and beyond expectations.
- Delivered packages efficiently to customers across designated routes.
- Maintained accurate delivery logs and reported any discrepancies promptly.
Restaurant Hostess/ Food Runner
Champs Americana
King of Prussia
06.2013 - 05.2017
- Greeted and welcomed guests as they arrived at the restaurant.
- Managed reservations and organized seating charts efficiently.
- Assisted in maintaining a clean and welcoming entrance area.
- Delivered food and beverages promptly to tables and customers.
- Managed multiple orders simultaneously during peak service hours.
- Collaborated with team members to streamline food delivery processes.
Installed Sales Coordinator
Lowe's Home Improvement
Queens
02.2012 - 05.2017
- Responsible for coordinating & scheduling Installs by managing paperwork and finalizing contracts.
- Communicating with customers, sales departments, Installers, and venders to confirm accuracy throughout the process as well as building relationships among involved individuals.
- Training department employees on the ISS program (Order Mgt) and procedures to successfully finalize with customer satisfaction.
- Experience in following departments, Customer Service, Paint, Electrical, Plumbing, Hardware, Signage, Flooring, and throughout store.
Therapeutic Recreation Assistant
QUEENS NASSAU NURSING HOME
Queens
06.2005 - 12.2011
- Supervise, assist (TBI) and Geriatric Individuals with activities of daily living, pre-vocational training, responsible for new admissions, case management, data collection, quarterly progress notes, statistical data, plan and conduct programs/Entertainment, bookkeeping, general office duties, appointments and filing.
- Trained yearly for OSHA, HIPPA, MSDS and Advanced Directive certification.
- QUEENS NASSAU REHABILITATION CENTER
Education
Medical Office Assistant -
Suburban Technical
Hempstead, NYSkills
- Customer service
- Leadership
- Documentation review
- Physical examinations
- Computer literacy
- Restaurant experience
- Food service
- Microsoft word
- Guest services
- Microsoft excel
Timeline
Delivery Driver
DoorDash/ Uber eats
05.2023 - Current
Restaurant Hostess/ Food Runner
Champs Americana
06.2013 - 05.2017
Installed Sales Coordinator
Lowe's Home Improvement
02.2012 - 05.2017
Therapeutic Recreation Assistant
QUEENS NASSAU NURSING HOME
06.2005 - 12.2011
Medical Office Assistant -
Suburban Technical