KAREN HERNANDEZ
Dallas
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Bilingual individual willing to go the extra mile to ensure quality service to each and every customer.
Overview
4
4
years of professional experience
Work History
Automotive Finance Manager
Wheel City Auto
Dallas
05.2025 - 06.2026
- Managed automotive financing processes for customer purchases.
- Analyzed credit applications to determine loan eligibility and risk levels.
- Collaborated with sales teams to structure competitive financing options for clients.
- Negotiated loan terms and conditions with banks, credit unions, and other lending institutions.
- Managed customer accounts to ensure timely payments were made according to loan terms.
Sales Executive Manager
CLAY COOLEY HYUNDAI OF MESQUITE
Mesquite
12.2023 - 02.2025
- Enhanced dealership revenue by fostering personalized relationships with clients.
- Built enduring partnerships with clients and colleagues at Clay Cooley Hyundai.
- Monitored customer preferences to boost sales
- Achieved measurable growth in customer satisfaction by introducing innovative sales methods at Clay Cooley Hyundai.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Resolved customer complaints quickly and efficiently while maintaining positive relationships with clients.
- Generated qualified leads through cold calling and other sources.
- Trained and mentored junior sales representatives and team members.
- Attended industry events, conferences, and tradeshows to network and generate new business leads.
- Negotiated contracts and closed agreements to maximize profit.
SENIOR OPTICAL SPECIALIST
VISIONWORKS
Dallas
06.2022 - 12.2023
- Handled basic bookkeeping tasks diligently.
- Provided tailored recommendations for lenses, lens coatings, and frames to fulfill clients' specifications.
- Coordinated frame selection to match clients' optical needs and personal style.
- Created a streamlined approach to handle insurance claims, boosting accuracy and reducing delays.
- Maintained records of customer prescriptions and contact lens fits.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
Education
HIGH SCHOOL DIPLOMA -
John Horn High School
MesquiteSkills
- Customer Engagement
- Strategic Negotiation Skills
- Effective Communication
- Pipeline management
- Lead prospecting
- Upselling strategies
- Client development
- Cold calling
- Sales follow-up
- Networking
- Loan structuring
- Goal-oriented mindset
References
References available upon request.
Languages
- English
- Spanish
Timeline
Automotive Finance Manager
Wheel City Auto
05.2025 - 06.2026
Sales Executive Manager
CLAY COOLEY HYUNDAI OF MESQUITE
12.2023 - 02.2025
SENIOR OPTICAL SPECIALIST
VISIONWORKS
06.2022 - 12.2023
HIGH SCHOOL DIPLOMA -
John Horn High School