Karen Hess
Fort Wayne,IN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
Customer Support Specialist
Hilton Garden Inn
12.2020 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Food Service Worker
AVI Food System
12.2014 - 12.2020
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Verified prepared food met standards for quality and quantity before serving to customers.
Cleaning Contractor
Cioccas
01.2009 - 11.2014
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Contributed to the growth of the business by securing long-term contracts with satisfied customers.
Cleaning Contractor
Kleenit Group, Inc.
06.2005 - 01.2009
- Managed scheduling efficiently to accommodate multiple clients while minimizing travel time between job sites.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Produce Associate
Kroger's Grocery
07.1998 - 04.2000
- Boosted sales by creating attractive fruit and vegetable displays to entice customers.
- Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
- Assisted with weekly inventory counts.
- Stocked fruits and vegetables and removed old or poor quality products.
Education
High School Diploma -
New Haven High School
New Haven, IN06.1982
Skills
- Prioritization
- Interpersonal Skills
- Teamwork and Collaboration
Timeline
Customer Support Specialist
Hilton Garden Inn
12.2020 - Current
Food Service Worker
AVI Food System
12.2014 - 12.2020
Cleaning Contractor
Cioccas
01.2009 - 11.2014
Cleaning Contractor
Kleenit Group, Inc.
06.2005 - 01.2009
Produce Associate
Kroger's Grocery
07.1998 - 04.2000
High School Diploma -
New Haven High School
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