Karen Horta

• Managed daily office operations and administrative support for staff
• Answered multi-line phones and directed calls to appropriate departments
• Scheduled meetings and maintained calendars
• Prepared reports, spreadsheets, and documents
• Organized files and maintained confidential records
• Assisted with customer inquiries and provided solutions
• Greeted visitors and handled front desk responsibilities
• Performed data entry and maintained databases
• Handled customer payments including cash, check, and credit card
• Prepared daily bank deposits
• Maintained accurate payment records

• Program research studies to be launched on Facebook and other social media.
• Prioritize projects based on deadlines and recruitment needs.
• Code data from research studies
• Collaborated with cross-functional teams to identify system requirements and improve functionality.
• Conducted thorough testing and debugging to ensure software reliability and performance.
• Assisted in the implementation of new technologies, adapting quickly to changing project needs.
• Supported ongoing maintenance of existing systems, troubleshooting issues as they arose.
• Engaged in continuous learning of programming languages and tools relevant to organizational needs.
• Provided ongoing support for users experiencing issues or requiring assistance with application functionality.
• Contributed to successful project completion with effective time management and prioritization skills, meeting tight deadlines consistently.
• Collaborated with cross-functional teams to ensure seamless integration of new features into existing applications.
• Improved software efficiency by identifying and resolving programming errors in existing systems.
• Identified causes of issues within applications and determined which modifications needed to be made.
• Reduced system downtime by proactively monitoring, diagnosing, and addressing performance issues.

• Provided onsite training for interviewers and new associate project managers

• Lead team in delivering of marketing research project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables

• Proactively identified and solved complex problems impacting operations management and business direction

• Inputted information from respondents calls into the company’s system using Wincati, Arcs and Excel

• Planned and executed for different marketing research projects

• Oversaw various marketing research projects from conceptualization to completion

• Compiled data for project reports to disseminate to management team

• Resloved conflicts and clarify misunderstandings between respondents and interviewers

• Successfully led key projects which resulted in completion of a research projects and happy clients

• Creates communication strategies to meet client objectives

• Responsible for managing interviewers to efficiently recruit a study and placing them in the correct studies depending on their skills

• Ensure that any client needs and concerns are addressed and handle by maintaining a good communication with the client and the team working on the project

• Provide feedback to programming team after testing phase is complete

• Proactively identify and response to budget concerns during the recruitment process to a study

• Work with client in person when the studies are being conducted onsite

• Supervised other Associate Project Managers making sure they are efficiently working on their projects and that tasks are being done in a timely manner

• Maintained confidentiality when addressing sensitive information with tact and diplomacy

• Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds

• Communicated clearly and listened attentively through the interview process to facilitate the exchange of information

• Collected information related to project needs through the conduction of interviews

• Interviewed potential participants to determine eligibility