Karen Johnson
Lexington,KY
Summary
Medical professional with proven track record of optimizing office operations and enhancing patient care. Known for reliability and ability to adapt to varying demands. Skilled in medical billing, patient scheduling, and maintaining accurate medical records with high attention to detail. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
26
26
years of professional experience
Work History
Medical Office Specialist
Ballard Wright MD, PSC
08.2012 - Current
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Registered patients and completed associated paperwork for accurate records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Obtained pre-authorization from insurance companies ahead of medical services.
Office Administrative Assistant
Lexington Trailer & Hitch, LLC
05.2010 - 08.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Medical Transcriptionist
Spheris Inc.
02.2000 - 05.2010
- Expertly transcribed medical reports for variety of physicians in hospital setting.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Conducted thorough research on unfamiliar terms or phrases during the transcription process which contributed to accurate and comprehensive medical reports.
- Applied medical terminology related to provider-specific treatments and techniques.
- Supported quality assurance efforts by collaborating with the QA team on reviews and implementing feedback for continuous improvement.
- Recorded information using word processing, dictation and transcription software and equipment.
- Maintained 99% accuracy rate for spelling and content.
- Produced and delivered transcripts within anticipated timeframes to meet tight deadlines.
- Utilized templates and macros to streamline transcription processes.
Education
No Degree - Education
Eastern Kentucky University
Richmond, KYSkills
- Patient scheduling
- HIPAA compliance
- Patient confidentiality
- Multitasking and organization
- EMR software
- Problem-solving
- Attention to detail
- Positive attitude
- Team leadership
- Time management
- Customer service
- Teamwork and collaboration
Timeline
Medical Office Specialist
Ballard Wright MD, PSC
08.2012 - Current
Office Administrative Assistant
Lexington Trailer & Hitch, LLC
05.2010 - 08.2012
Medical Transcriptionist
Spheris Inc.
02.2000 - 05.2010
No Degree - Education
Eastern Kentucky University
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