KAREN KAPLUN-BENNINGTON
Bensalem,PA
Summary
Customer service professional with strong organizational skills and experience in behavioral consulting. Manages multiple projects while fostering teamwork and communication. Resolves client concerns to enhance satisfaction and delivers tailored interventions that maintain high satisfaction levels.
Overview
5
5
years of professional experience
Work History
Server
The Greystone
Newtown, PA
07.2021 - Current
- Engaged with customers to deliver exceptional service and enhance overall dining satisfaction.
- Provided exceptional customer service in a fast-paced dining environment.
- Addressed customer complaints swiftly to improve dining experience and foster customer loyalty.
- Managed several responsibilities simultaneously in a fast-paced setting, under heavy time constraints.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Collected, memorized, and submitted patron's orders into the sales system for transmittal to kitchen staff.
- Prepared checks that itemized total meal costs and sales taxes.
- Ensured cleanliness and organization of dining area, contributing to a welcoming environment.
- Assisted in training new servers on restaurant protocols and procedures.
Behavioral Consultant
Milestone Behavioral Health LLC
Yardley, PA
11.2024 - 05.2025
- Managed caseloads to ensure timely completion of assessments, treatment plans, and progress reports, adhering to professional standards.
- Delivered targeted interventions to clients, enhancing problem-solving skills, promoting optimism, and fostering personal growth.
- Reduced challenging behaviours with individualized assessments and targeted interventions.
- Provided specific interventions and support to specialty populations.
Outpatient Intern
Lenape Valley Foundation
Doylestown, PA
12.2023 - 06.2024
- Collected and organized information for database system, ensuring accuracy and accessibility.
- Developed improvement plans aligned with goals, enhancing operational effectiveness.
- Maintained safe work environment through employee training programs and enforcement of safety procedures, promoting compliance and awareness.
Internship National Suicide Prevention Hotline
Family Association of Bucks County
- Delivered crisis interventions to individuals at immediate risk of suicide or self-harm, prioritizing their safety and well-being.
- Ensured the immediate safety of all clients in order to structure and resolve the concerns that lead to crisis. Supplied essential preventative care.
- Collaborated with national and local support agencies to meet the immediate and long-term needs of clients seeking crisis interventions.
- Utilized non-judgmental approaches to all clients while learning their personalized needs as a base for establishing respect, rapport, dynamic, and open communication.
- Supported clients from diverse socioeconomic and cultural backgrounds to foster inclusivity and understanding.
- Advocated for clients by identifying and clearly communicating their needs to service providers, ensuring access to necessary services without bias.
Personal Care Assistant (Behavioral)
Kidology Inc.
Huntingdon Valley, PA
- Delivered holistic support to meet all aspects of the child's well-being.
- Assisted children with daily living activities to promote independence.
- Developed and tested communication strategies tailored to the child's needs.
- Helped children participate in school activities.
Education
Master's in Social Work - Clinical Focus, Clinical Social Work, Trauma, Trauma Specialization
Widener University
Chester, PA01-2024
Bachelor's in Social Work -
Temple University
Philadelphia, PA01-2022
Associates in Social Work -
Bucks County Community College
Newtown, PA01-2019
Skills
- Food Safety Compliance
- Menu Development
- Customer service
- Coordination
- Client Relationships
- Teamwork and Collaboration
- Problem-solving
- Complex Problem-Solving
- Critical Thinking
- Social Perceptiveness
- Active Learning
- Strategic planning
Accomplishments
- Trauma Specialization Certificate
- PHI Alpha Honors Society for Social Workers
- Alpha Delta Mu Beta Rho Chapter
- NSLS (National Society of Leadership and Success)
- Magna Cum Laude
Languages
- English
- Russian
Timeline
Behavioral Consultant
Milestone Behavioral Health LLC
11.2024 - 05.2025
Outpatient Intern
Lenape Valley Foundation
12.2023 - 06.2024
Server
The Greystone
07.2021 - Current
Personal Care Assistant (Behavioral)
Kidology Inc.
Internship National Suicide Prevention Hotline
Family Association of Bucks County
Master's in Social Work - Clinical Focus, Clinical Social Work, Trauma, Trauma Specialization
Widener University
Bachelor's in Social Work -
Temple University
Associates in Social Work -
Bucks County Community College