Karen Kozlowski
Rockville,CT
Summary
Resourceful Service Writer known for high productivity and efficient task completion. Skilled in customer service management, technical understanding of automotive systems, and warranty administration. Excel at communication, problem-solving, and time management to deliver exceptional service experiences.
Overview
17
17
years of professional experience
Work History
Service Writer
Farm Car Care
Rockville, CT
05.2023 - Current
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Provided cost estimates for additional repairs and services requested by customers.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Maintained customer database with current contact information and vehicle records.
- Processed payments for completed services using cash register or point-of-sale systems.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
- Verified that all required safety checks had been performed on vehicles before release to customers.
- Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
- Assisted technicians in locating parts from vendors when needed for specific jobs.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Tracked warranty claims related to customer repairs and submitted necessary documentation to manufacturers.
- Developed relationships with local auto parts suppliers in order to secure discounts on parts purchases.
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Presented accurate estimates to inform customers of service charges and expectations.
- Conferred with customers to understand service needs and write up accurate orders.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Provided job estimates by conducting research and contacting vendors.
Wholesale Manager
NAPA Auto Parts - Genuine Parts
Rockville, CT
03.2008 - 03.2021
- Developed and implemented strategies to increase sales volume and profitability of the wholesale department.
- Analyzed market trends, monitored competitor activity, and identified customer needs to develop new products.
- Established pricing policies for wholesale customers in accordance with company objectives.
- Maintained relationships with existing customers while prospecting for new ones.
- Assisted in the selection of auto parts based on customer needs.
- Processed customer orders, including entering information into a computer system and providing invoices.
- Maintained inventory by restocking shelves and ordering new products as needed.
- Operated cash register to process payments from customers for purchased items.
- Researched cross-referenced numbers for hard-to-find parts using online catalogs and other resources.
- Organized merchandise displays to promote sales and attract customers.
- Performed daily tasks such as opening and closing store, taking inventory, stocking shelves.
- Answered phone calls from customers seeking product or service information.
- Conducted research on discontinued automotive parts in order to locate replacements or alternatives for customers' vehicles.
- Updated records of customer purchases, returns, special orders., in computer database.
- Developed relationships with local mechanics and repair shops through regular visits and promotional activities.
Education
High School Diploma -
Rockville High School
Rockville, CT06-2008
Skills
- Appointment Scheduling
- Technical knowledge
- Cost Estimates
- Strong Organization
- Communicating with clients
- Schedule Coordination
- Estimating costs
- Product and service knowledge
- Sales Transactions
Timeline
Service Writer
Farm Car Care
05.2023 - Current
Wholesale Manager
NAPA Auto Parts - Genuine Parts
03.2008 - 03.2021
High School Diploma -
Rockville High School