Karen Lam
Bronx,NY
Summary
Motivated and enthusiastic student with a strong interest in the hospitality industry, seeking opportunities to gain valuable experience in customer service, event support, and guest relations. Dedicated to applying communication, teamwork, and problem- solving skills in dynamic and people-focused environments while continuing to learn and grow professionally.
Overview
2
2
years of professional experience
Work History
Server
Red Lobster
Bronx, NY
06.2025 - Current
- I provided excellent customer service by greeting guests, taking accurate food and drink orders, and ensuring a positive dining experience.
- I managed multiple tables efficiently, processed payments, and worked closely with kitchen staff to deliver orders quickly and correctly.
Cashier
Brothers Astudillo Deli
Bronx, NY
04.2024 - 02.2025
- I delivered friendly and efficient customer service by accurately processing transactions, handling cash and card payments, and assisting customers with questions or concerns. I maintained a positive attitude during busy hours, resolved issues calmly, and ensured each customer had a smooth and pleasant checkout experience.
Peer Mediator
MottHallV
Bronx, NY
10.2023 - 02.2024
- Mediated conflicts between peers to promote understanding and resolution.
- Collaborated with school staff to enhance peer mediation program visibility.
- Trained new peer mediators on techniques and best practices for conflict resolution.
Education
High School Diploma -
Mott Hall V
1551 E 172nd St, Bronx, NY 1047206-2025
Some College (No Degree) - Animal Science: Biology
Mercy University
Dobbs Ferry, N.YSkills
- Outstanding customer service
- Team collaboration
- Conflict mediation
- Time management
- Cash handling
- Order accuracy
- Effective communication
- Guest accommodations
- Food sales and promotion
- Food running
- Strong work ethic
- FLUENT IN Spanish
Languages
Spanish
Full Professional
English
Native/ Bilingual
References
References available upon request.
Affiliations
Girls’ Varsity Basketball, Public School Athletic League, Position: Shooting Guard/ Small Forward
Timeline
Server
Red Lobster
06.2025 - Current
Cashier
Brothers Astudillo Deli
04.2024 - 02.2025
Peer Mediator
MottHallV
10.2023 - 02.2024
High School Diploma -
Mott Hall V
Some College (No Degree) - Animal Science: Biology
Mercy University