Karen Lewis
San Antonio,TX
Summary
With over 10 years of customer service support and leadership training experience, my track record speaks for itself. Throughout my tenure with my current employer, I have consistently proven myself as a top performer. My dedication to delivering exceptional customer service has been recognized time and again, resulting in consistently high scores.
Overview
15
15
years of professional experience
Work History
Patient Advisor
Salelytics
04.2022 - Current
- Present options for alternative therapies to those considering different methods than CPAP.
- Sought essential details to clarify patient concerns.
Customer Service Associate
OneTouch Direct
04.2019 - 12.2019
- Provided comprehensive customer service by addressing billing and technical assistance needs while upselling AT&T mobility equipment.
Customer Service Agent - Call Center
Alorica
08.2018 - 03.2019
- Assisted Direct TV customers by addressing billing questions, promoting retention strategies, and facilitating sales processes.
Applications Support Specialist II
Alta Talent
11.2017 - 05.2018
- Administered processing of SNAP, Medicaid, and Medicare applications on behalf of State of Texas/HHSC.
Owner/ Director
Family Ties Childcare and Learning Center
01.2010 - 11.2017
- Owned and managed daily functions of a childcare facility.
- Established policies and procedures for daily childcare operations.
- Coordinated promotional events and managed rate-setting processes.
- Ensured high-quality care for families.
Education
High school diploma -
Cholla High Magnet School
Tucson, AZ06.1987
Skills
- Proficient in English
- Client Support
- Childcare Services
- Customer Value Promotion
- Windows Software Proficiency
- Task Organization
- HIPAA
- Medical Scheduling
- Insurance Verification
Timeline
Patient Advisor
Salelytics
04.2022 - Current
Customer Service Associate
OneTouch Direct
04.2019 - 12.2019
Customer Service Agent - Call Center
Alorica
08.2018 - 03.2019
Applications Support Specialist II
Alta Talent
11.2017 - 05.2018
Owner/ Director
Family Ties Childcare and Learning Center
01.2010 - 11.2017
High school diploma -
Cholla High Magnet School
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