Karen L. Galdamez
Baltimore,MD
Summary
Results-driven customer service representative with a strong track record in order processing and quality assurance. Leverages bilingual communication skills to resolve inquiries and enhance customer satisfaction. Collaborates effectively with cross-functional teams, ensuring accurate order fulfillment and process improvements.
Overview
2
2
Languages
19
19
years of professional experience
Work History
Customer Service Representative
Fresh Creative Cuisine
12.2025 - Current
- Answered customer questions by phone, email, and fax in professional, timely manner.
- Managed main corporate phone line and routed calls to right departments.
- Processed and checked automated and manual customer orders for accuracy, improving order quality.
- Worked with sales team on customer orders and updates to support on-time fulfillment.
- Kept accurate records and supported efficient order processing tasks.
- Prepared daily customer order summary reports and generated invoices for streamlined billing.
- Entered customer order details into QuickBooks for accurate processing.
Data Entry / Customer Service Representative
Ram Supply
08.2023 - 10.2025
- Assisted customers by phone with orders, questions, and account support
- Processed web orders and completed order entry to ensure accuracy and customer satisfaction
- Processed customer returns and resolved order-related issues
- Maintained organized customer records to facilitate timely order fulfillment and enhance service quality
- Created customer favorite lists and updated special pricing information
- Generated invoices for next-day deliveries and followed up to resolve unpaid invoices promptly
- Scanned signed invoices and uploaded documentation to customer accounts
- Set up leads and Quotes using Sage CRM
Quality Concern Specialist
Medifast
11.2020 - 06.2023
- Identified and resolved product quality issues to improve customer satisfaction
- Reviewed quality concern subtypes to identify root causes of product issues
- Documented inspection findings and collaborated with quality teams on corrective actions, ensuring timely follow-up with customers
- Educated agents on QA requirements and documentation procedures to enhance compliance and accuracy
- Provided leadership with updates on quality metrics, consistency issues, and production deficiencies
- Completed deviation reports and worked with department managers to implement process improvements
- Assisted in developing and implementing customer complaint subtypes and procedures to streamline resolution processes
- Reviewed customer service calls to gather additional information and support quality investigations.
Admin Assistant / Dispatcher
Medifast
05.2018 - 11.2020
- Created daily schedules and routes for drivers to support timely deliveries
- Coordinated scheduling and communication between customers and drivers
- Processed customer concrete orders accurately over the phone to ensure timely fulfillment
- Organized and maintained paperwork, records, and order documentation to support efficient operations
- Ensured accurate order information and completed administrative support tasks
Customer Service Representative III
Medifast
04.2010 - 12.2018
- Acted as first-level contact for escalated customer concerns and issue resolution
- Collaborated with multiple departments, facilitating timely resolution of customer issues
- Created and serviced customer accounts as part of the bilingual support team
- Trained, evaluated, and mentored new hires as a peer partner
- Conducted QA/QC training for agents, enhancing accuracy in product complaint documentation
- Logged QA/QC complaints, driving process improvements across departments
Customer Service Representative
Perto Heating Oil
Baltimore, MD
08.2008 - 04.2010
- Assisted customers with payment processing, scheduling repairs, and coordinating maintenance and installation appointments, improving service efficiency
- Maintained customer relationships by providing support and resolving issues by resolving concerns and addressing service-related issues
- Provided bilingual customer support for Spanish-speaking clients
- Collected delinquent account payments following company procedures, contributing to revenue recovery
- Generated customer accounts through inbound call center support, enhancing overall client engagement
Dispatcher / Customer Service
Mid-Atlantic Port Services
05.2009 - 02.2010
- Scheduled and dispatched work crews to ensure efficient daily operations
- Tracked client shipments to ensure timely processing and delivery verification
- Coordinated with vendors and external customers to ensure timely service delivery
- Supported daily service and production goals using company guidelines
- Created invoices for import and export deliveries to maintain accurate billing. for Import and Export deliveries.
Seasonal Tax Preparer
Liberty Tax Service
01.2008 - 03.2008
- Audited tax return forms for accuracy and completeness
- Completed tax forms in compliance with policies and regulations
- Guided clients in utilizing company tax preparation software for accurate filing
- Investigated tax-related inquiries and delivered prompt customer support solutions
- Provided tax preparation services to Spanish-speaking clients, ensuring clear communication
- Acquired knowledge of internal systems and procedures during training.
Education
High School Diploma -
Lansdowne High School
Lansdowne, MD 05-2007
Skills
- Order processing
- Order fulfillment
- Invoice generation
- Data entry accuracy
- CRM proficiency
- Quality assurance
- Customer management
- Bilingual
Affiliations
- Volunteer for Church activities
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Customer Service Representative
Fresh Creative Cuisine
12.2025 - Current
Data Entry / Customer Service Representative
Ram Supply
08.2023 - 10.2025
Quality Concern Specialist
Medifast
11.2020 - 06.2023
Admin Assistant / Dispatcher
Medifast
05.2018 - 11.2020
Customer Service Representative III
Medifast
04.2010 - 12.2018
Dispatcher / Customer Service
Mid-Atlantic Port Services
05.2009 - 02.2010
Customer Service Representative
Perto Heating Oil
08.2008 - 04.2010
Seasonal Tax Preparer
Liberty Tax Service
01.2008 - 03.2008
High School Diploma -
Lansdowne High School