Karen Lopez
Los Angeles,CA
Summary
Successful Apartment Manager balances business and tenant needs to run successful operations. Oversees leasing, turn over process, move out process and coordinates maintenance with excellent prioritization and project management abilities. Highly self-motivated, organized and dedicated to maximizing profits.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Westhome - Jasper LA
Los Angeles, California
02.2024 - Current
- Assist in leading and supervising onsite leasing and maintenance teams, supporting recruitment, onboarding, training, scheduling, and performance management initiatives.
- Conduct ongoing training for office staff on leasing procedures, resident relations, company policies, Fair Housing compliance, and operational best practices.
- Support employee development through coaching, recognition programs, team-building activities, and performance feedback to drive engagement and productivity.
- Assist with budget preparation, monitor operating expenses, and help ensure property performance aligns with approved financial goals.
- Prepare and review monthly operational reports, occupancy reports, delinquency reports, and budget variance analyses.
- Promote resident satisfaction and retention by promptly addressing resident concerns, resolving service issues, and maintaining positive resident relationships.
- Partner closely with the maintenance team to ensure timely completion of work orders, preventive maintenance, and community improvement projects.
- Deliver exceptional customer service while maintaining high standards for resident experience and community operations.
- Analyze leasing trends, market conditions, and competitor activity to support occupancy growth, revenue goals, and leasing strategy implementation.
- Oversee leasing operations, including tours, application processing, waitlist management, lease execution, renewals, and move-in coordination.
- Manage delinquency and collections processes, including payment plans, legal notices, and resident account follow-up.
- Support eviction proceedings by coordinating notices, maintaining documentation, attending court hearings, and ensuring compliance with local regulations.
- Conduct regular property inspections to ensure compliance with company standards, safety requirements, and curb appeal expectations.
- Coordinate with vendors, contractors, and service providers to ensure quality work and adherence to budget and timeline expectations.
- Maintain accurate resident, financial, and operational records through property management software and reporting systems.
- Serve as a liaison between residents, ownership, and management teams by providing property updates, conducting tours, and addressing inquiries in a professional manner.
- Assist ownership and regional leadership by preparing reports, communicating operational updates, and supporting asset performance objectives.
- Act on behalf of the General Manager when needed, ensuring seamless daily operations and continued achievement of occupancy, revenue, and resident satisfaction goals.
Community Manager/Assistant Manager
Asset Living
Los Angeles, CA
12.2022 - Current
- Collected monthly assessments, rental fees, deposits, payments, and have maintained account receivables below 1% for the last 7 months.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Handled resident complaints and expedited maintenance requests.
- Conducted apartment tours for potential tenants and answered questions about property.
- Checked rental eligibility by following company's verification process.
- Oversaw daily operations, maintenance and administration of 8 properties, total of 417 bedspaces, Victory on Portland, Victory on 3oth, Victory House East, Victory House East, Victory House West, Victory on 28th, and Victory on Trio
- Handled security deposit refunds (FMO'S).
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Oversaw budgeting process for assigned properties.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Updated tenant and unit information to keep current in housing database.
- Exercised direct supervision over property staff.
- Built relationships with service vendors and submitted associated billing statements.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Drafted and monitored budgets for overall maintenance and operations.
- Met with prospective tenants and guarantors to show property and assess applications or sign leases, which have generated 200+ applications.
- Delegated work to staff, setting priorities and goals.
Assistant Property Manager/Leasing Manager
Moss and Company
Los Angeles, CA
06.2022 - 12.2022
- Managed and coordinated with 4 properties 422 South Lake Apartments, Grandview Towers Apartments, Valley Street Apartments, Cherokee Villas totaling to 168 units.
- Conducted tours of vacancies with prospective tenants.
- Generated over 100+ new leases to achieve a 100% occupancy for our 4 properties.
- Detailed application requirements and answered questions from prospective tenants.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Contacted and followed up with tenants on renewal notices, generating 50+ renewal lease offers.
- Checked rental eligibility by following company's verification process.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Oversaw daily operations, maintenance and administration of various properties.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Checked common areas regularly to keep neat, clean and free of debris.
- Collected monthly assessments, rental fees, deposits and payments.
- Updated tenant and unit information to keep current in housing database.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Resident Life Manager
The Lorenzo GHPM
Los Angeles, CA
05.2021 - 06.2022
- Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Established and implemented leasing goals while managing effective lease expiration program.
- Managed routine maintenance and emergency response services provided by contractors and vendors.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies, generated over 300+ renewal lease offers.
- Regularly updated asset management staff regarding leasing and property status.
- Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
Administrative Assistant
Jct Transports
Long Beach, CA
02.2021 - 05.2021
- Utilized various scanning hardware, computer programs and applications to scan files and documents.
- Converted physical documents via scanning into electronic files and images.
- Operated equipment such as box cutters, hand jacks, tape guns and scanners in alignment with company guidelines.
- Batched, sorted and imported electronic files into software.
- Implemented troubleshooting techniques to resolve issues with scanning equipment.
- Conducted price audit scans and documented results in FLA software.
- Scanned 100+ products per day and put away at correct warehouse locations.
- Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
Cashier/Customer Service Representative
San Pedro Fish Market and Restaurant
San Pedro, CA
08.2019 - 02.2021
- Resolved issues with cash registers, card scanners and printers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new employees in cashiering procedures, offering assistance in resolving site issues.
- Resolved issues regarding customer complaints.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer service.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Welcomed customers, offering assistance to help find necessary store items.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Silverado Senior Living
Activity Assistant
Redondo Beach, CA
07.2020 - 08.2020
- Coordinated and arranged decorations, equipment and food service to facilitate various entertaining activities.
- Organized special trips for residents and accompanied groups throughout each excursion.
- Helped residents participate in activities with basic and advanced mobility support.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
Assistant Manager
Socorro's Pan
Wilmington, CA
06.2017 - 12.2019
- Assessed customer needs and upsold products and services to maximize bread sales.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Documented conversations with customers to track requests, problems and solutions.
Education
High School Diploma -
Port Of Los Angeles High School
San Pedro, CA06-2018
Associate of Science - Sociology
Los Angeles Harbor College
Skills
- Bilingual (Spanish)
- Customer Assistance
- Skilled in Google Office
- Skilled in MS Office
- Skilled in Yardi
- Skilled in Onsite
- Skilled in Entrada
- Skilled in Realpage
- Vendor management (Vendor Cafe)
- Fair housing mandates
- Knowledge of leasing and market conditions
- Sales and marketing
- Leasing in Students Housing (USC)
- Issue and conflict resolution
- KNOCK CRM software proficiency
Timeline
Assistant General Manager
Westhome - Jasper LA
02.2024 - Current
Community Manager/Assistant Manager
Asset Living
12.2022 - Current
Assistant Property Manager/Leasing Manager
Moss and Company
06.2022 - 12.2022
Resident Life Manager
The Lorenzo GHPM
05.2021 - 06.2022
Administrative Assistant
Jct Transports
02.2021 - 05.2021
Silverado Senior Living
Activity Assistant
07.2020 - 08.2020
Cashier/Customer Service Representative
San Pedro Fish Market and Restaurant
08.2019 - 02.2021
Assistant Manager
Socorro's Pan
06.2017 - 12.2019
High School Diploma -
Port Of Los Angeles High School
Associate of Science - Sociology
Los Angeles Harbor College