Karen Maldonado Zuniga
Álamo ,Texas
Summary
Assistant Manager with proven expertise in customer service, staff training, and inventory management. Known for enhancing team performance and ensuring operational efficiency to drive sales growth. Detail-oriented professional with a strong background in sales reporting and team leadership. Successfully implemented operational strategies that elevated customer satisfaction and streamlined inventory processes.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Circle K
Pharr, Texas
07.2023 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Supervised staff performance and provided training on customer service techniques.
- Scheduled employee shifts to ensure adequate staffing for peak hours.
- Assisted in managing daily operations and ensuring store efficiency.
- Monitored cash handling procedures to maintain financial accuracy and security.
- Resolved customer complaints promptly to uphold service quality standards.
- Coordinated inventory management and restocking processes for optimal product availability.
- Collaborated with team members to maintain a clean and organized store environment.
- Maintained up-to-date knowledge of company products and services.
- Created reports on sales trends, inventory levels, and financial data.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Manager
Stripes Convenience Store
Pharr, Texas
10.2018 - 2023
- Supervised daily store operations and ensured smooth workflow.
- Trained staff on customer service best practices and store policies.
- Managed inventory levels and coordinated restocking of merchandise.
- Oversaw cash handling procedures and maintained accurate financial records.
- Implemented promotional displays to enhance product visibility and sales.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Conducted regular staff meetings to communicate updates and expectations.
- Monitored compliance with health and safety regulations in the store environment.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
Education
High School Diploma -
CCTA High School
Pharr, TX05-2018
Skills
- Inventory management
- Cash handling
- Customer service
- Staff training
- Sales reporting
- Team leadership
- Shift scheduling
- Team motivation techniques
- Staff management
- Customer service and satisfaction
- Customer relationship management (CRM)
Languages
English
Professional
Spanish
Full Professional
Timeline
Assistant Manager
Circle K
07.2023 - Current
Manager
Stripes Convenience Store
10.2018 - 2023
High School Diploma -
CCTA High School